Ian,

I'd recommend you go to the Apple Store app on your iDevice and start the 
process of buying a new iPhone. One of the first things you're asked is whether 
you are trading in an older device and it provides information about how the 
process works.

Alan Lemly

-----Original Message-----
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
Ian Harrison
Sent: Tuesday, May 12, 2020 6:41 AM
To: 'Andrew Lamanche' via MacVisionaries; 'Harry Bell' via VIPhone; 
applesuppor...@yahoogroups.com
Subject: OT advice on trading in old units in apple store

Hi all,

I am thinking of trading in my old iphone and Macbook with Apple in order to 
buy new ones. One thing I can�t find out is how it works while we can�t go to 
the stores. Could it all be done remotely? If I buy the new items, how long do 
I get to return the trade in items and do they send all the necessary 
packaging? How do they ensure the condition is right for the value they offer?

I have tried to find this out but frustrated in my wanderings around the store 
terms and conditions.

With thanks
Ian

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