Hi List,
I did a Google search and was not encouraged with the results regarding AT&T and Accessibility support. They do have a National Center for Customers with Disabilities and its phone number is 866-241-6568. However, this center appears to be for those with hearing or speech impairments who are unable to use the regular voice network. They have a special rate plan for those who are qualified and certified to have the requisite impairment and the application form to apply can be found at this website: https://www.att.com/ecms/dam/att/consumer/help/pdf/TAP-disability-certification-form.pdf I accessed another website where they had contact phone numbers posted to see if they had an Accessibility Customer Support phone number but was discouraged to see that each of those numbers were housed in separate images that Fusion/JAWS would not read. If anyone else has better information regarding AT&T Accessibility customer support contact info, I'd love to hear it. Personally, I'm glad I'm on Verizon. Alan Lemly -----Original Message----- From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of Carolyn Sent: Sunday, July 19, 2020 9:04 AM To: viphone@googlegroups.com Subject: RE: Verizon Accessibility Number, was Re: shopping for mobile plans AT&T used to, but I don't know now. -----Original Message----- From: <mailto:viphone@googlegroups.com> viphone@googlegroups.com <mailto:[mailto:viphone@googlegroups.com]> [mailto:viphone@googlegroups.com] On Behalf Of Kay Malmquist Sent: Sunday, July 19, 2020 5:25 AM To: <mailto:viphone@googlegroups.com> viphone@googlegroups.com Subject: Re: Verizon Accessibility Number, was Re: shopping for mobile plans Yes, I found that number quite interesting. Does anyone know if AT&T has one as well? Kay Malmquist <mailto:kay.malmqu...@gmail.com> kay.malmqu...@gmail.com < <mailto:kay.malmqu...@gmail.com> mailto:kay.malmqu...@gmail.com> When I let go of what I am, I become what I might be. � Lao Tzu ----- Original Message ----- From: Les Kriegler < <mailto:kriegle...@gmail.com> mailto:kriegle...@gmail.com> To: <mailto:viphone@googlegroups.com> viphone@googlegroups.com < <mailto:viphone@googlegroups.com> mailto:viphone@googlegroups.com> Sent: Saturday, July 18, 2020 3:17 PM Subject: RE: Verizon Accessibility Number, was Re: shopping for mobile plans Hi Alan, This is great information. I didn�t know Verizon had an accessibility department. I called and found out they are open from 8 AM to 9 PM Monday-Friday. I�m certain I�ll be speaking with them. Best Regards, Les From: <mailto:viphone@googlegroups.com> viphone@googlegroups.com < <mailto:viphone@googlegroups.com> mailto:viphone@googlegroups.com> < <mailto:viphone@googlegroups.com%20%3cmailto:viphone@googlegroups.com> viphone@googlegroups.com <mailto:viphone@googlegroups.com> > On Behalf Of Alan Lemly Sent: Saturday, July 18, 2020 11:36 AM To: <mailto:viphone@googlegroups.com> viphone@googlegroups.com Subject: RE: Verizon Accessibility Number, was Re: shopping for mobile plans Arnold, The Verizon Accessibility phone number is 888-262-1999. Their website is: <http://www.vzw.com/accessibility> http://www.vzw.com/accessibility Alan Lemly From: <mailto:viphone@googlegroups.com> viphone@googlegroups.com < <mailto:viphone@googlegroups.com> mailto:viphone@googlegroups.com> <mailto:[mailto:viphone@googlegroups.com]> [mailto:viphone@googlegroups.com] On Behalf Of Arnold Schmidt Sent: Saturday, July 18, 2020 12:53 AM To: <mailto:viphone@googlegroups.com> viphone@googlegroups.com < <mailto:viphone@googlegroups.com> mailto:viphone@googlegroups.com> Subject: Verizon Accessibility Number, was Re: shopping for mobile plans What is the Verizon Accessibility number?I want to check into these plans, I hope they are not just lans for your area. Thanks in advance. Arnold Schmidt Sent from Arnold's iPhone Six On Jul 18, 2020, at 12:21 AM, R Van Lant < <mailto:vanlant2...@msn.com%20%3cmailto:vanlant2...@msn.com> vanlant2...@msn.com <mailto:vanlant2...@msn.com> > wrote: I did call Verizon Accessibility today and had them walk me through my current bill; that gave me an opportunity to ask a few questions about pricing. Thank goodness for the accessibility line. When I tried calling the regular number, I was given this message about the reduced staff due to COVID and pretty much given the only option of clicking on a link they texted to me to do an online chat session. I hung up and called the accessibility line and got a person after maybe a 10 minute wait. From: <mailto:viphone@googlegroups.com> viphone@googlegroups.com < <mailto:viphone@googlegroups.com> mailto:viphone@googlegroups.com> < <mailto:viphone@googlegroups.com%20%3cmailto:viphone@googlegroups.com> viphone@googlegroups.com <mailto:viphone@googlegroups.com> > On Behalf Of Richard Turner Sent: Thursday, July 16, 2020 9:12 PM To: <mailto:viphone@googlegroups.com> viphone@googlegroups.com < <mailto:viphone@googlegroups.com> mailto:viphone@googlegroups.com> Subject: Re: shopping for mobile plans Xfinity is great if you have their internet. We were on Consumer cellular before Xfinity offered their plan. Consumer cellular was quite affordable and very good customer service. I suggest calling the various companies. I know Consumer Cellular will give you all the details up front. Verizon does have an accessibility department, so maybe they would be more helpful. I don't have much experience with anyone else. Richard "He that cannot forgive others breaks the bridge over which he must pass himself,� and we forget that only grace can break the cycle of ancient hatreds among peoples. (It is notable that while I have regretted not granting grace to others, I�ve never once regretted extending it.)" - Edward Herbert On Jul 16, 2020, at 7:36 PM, R Van Lant < <mailto:vanlant2...@msn.com%20%3cmailto:vanlant2...@msn.com> vanlant2...@msn.com <mailto:vanlant2...@msn.com> > wrote: ? Is it just me, or have cell phone carriers made it ridiculously hard to find out how much plans cost? I�m currently on Verizon with my new unlocked SE 2020 and want to look at potentially switching. I cannot even figure out T-Mobile�s site, even with the accessibility mode turned on. Same with Verizon�s site. It�s like they are hiding the various pricing on calling plans. Am I missing something? For those who have shopped around, what is your method? I�m inclined to go to a store to at least get some answers, but haven�t had the time. Any advice is appreciated. I looked at Xfinity Mobile, which is at least easier to navigate, but it looks like you have to have their internet service, which I do not. -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor. Mark can be reached at: <mailto:mk...@ucla.edu> mk...@ucla.edu < <mailto:mk...@ucla.edu> mailto:mk...@ucla.edu> . 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