If you are talking about iOS 13.7, I cannot duplicate this.
The keypad is there when I make or receive a call.
Do you have the phone far enough away from your head for the proximity censor 
to not block the screen access?

 


Richard
"He that cannot forgive others breaks the bridge over which he must pass 
himself,” and we forget that only grace can break the cycle of ancient hatreds 
among peoples. (It is notable that while I have regretted not granting grace to 
others, I’ve never once regretted extending it.)" - Edward Herbert

-----Original Message-----
From: viphone@googlegroups.com <viphone@googlegroups.com> On Behalf Of Holly
Sent: Wednesday, September 9, 2020 10:07 AM
To: viphone@googlegroups.com
Subject: keypad not showing up when on a phone call with menu options

Since the last update, I noticed that when I am making a call and have to 
select menu options, the keypad is not accessible on the screen.

Anyone else have this problem?  Any suggestions? 

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