Apple accessibility support is available 24/7.SSo yes, keep that number handy.
Richard "He that cannot forgive others breaks the bridge over which he must pass himself,” and we forget that only grace can break the cycle of ancient hatreds among peoples. (It is notable that while I have regretted not granting grace to others, I’ve never once regretted extending it.)" - Edward Herbert On Nov 21, 2020, at 6:51 PM, Kevin Gibbs <kevj...@gmail.com> wrote: Thanks for the advice. No idea they’d actually answer on the weekend. I’ll definitely keep this phone number in my Contacts. Best, Kevin On Nov 21, 2020, at 8:43 PM, Richard Turner <richardturne...@outlook.com<mailto:richardturne...@outlook.com>> wrote: Great! glad to hear you got it working. Richard "He that cannot forgive others breaks the bridge over which he must pass himself,” and we forget that only grace can break the cycle of ancient hatreds among peoples. (It is notable that while I have regretted not granting grace to others, I’ve never once regretted extending it.)" - Edward Herbert On Nov 21, 2020, at 6:26 PM, Kevin Gibbs <kevj...@gmail.com<mailto:kevj...@gmail.com>> wrote: Richard, That’s exactly what I did. Imagine my surprise when they actually answered the phone just now and solved my problem by guiding me through the steps to update the iPad with a cable connected to iTunes on my ancient Mac mini. This is a process I had assiduously avoided for the six years I’ve owned this iPad. All seems to be well now. Thanks for the advice. I’ll definitely keep this number in my phone for future use. Best, Kevin On Nov 21, 2020, at 3:00 PM, Richard Turner <richardturne...@outlook.com<mailto:richardturne...@outlook.com>> wrote: My only idea woud be to call Apple Accessibility and see if they can do a screen share and spot the issue. 877-204-3930 Richard "The Hitch Hiker's Guide to the Galaxy has this to say on the subject of flying. There is an art, it says, or rather, a knack to flying. The knack lies in learning how to throw yourself at the ground and miss." --Douglas Adams, from Life, The Universe and Everything, p.59 Check out my web site at: www.turner42.com<https://nam03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.turner42.com%2F&data=04%7C01%7C%7Cc6dbd1d637e04f7bafef08d88e917bd9%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637416102782191453%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=HxZ56pjXN1nfyuFl0Y64zgQ8uUDs80NmAJb7fWKyFyY%3D&reserved=0> *I’m not the card shark From: viphone@googlegroups.com<mailto:viphone@googlegroups.com> <viphone@googlegroups.com<mailto:viphone@googlegroups.com>> On Behalf Of Kevin Gibbs Sent: Saturday, November 21, 2020 12:25 PM To: VIPhone <viphone@googlegroups.com<mailto:viphone@googlegroups.com>> Subject: iOS 14.2 won't download & install on iPad Air 2 Ca 2014 My iPad tells me that a new OS is available for download. I have it charged to 100%. I download and it gets to about 93% downloaded and then says that an error occurred during the download. My wife has done some reading and says that one of the reasons might be that there is a partial copy of this OS somewhere and that I should remove this before attempting the download again. Pam can't find it anywhere and we don't know what to do. I'm assuming that if the hardware didn't support the OS, I wouldn't be given the message to try downloading and installing it. the machine works fine. but I'd like to update the OS if I'm entitled to do so. I have already exited iCloud and signed back in without any change to the download problem. I've tried this on several different days to allow for extreme traffic downloading the update. I don't think that's the problem. Ideas? -- The following information is important for all members of the V iPhone list. 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