Hi Mary, Has he tried going into his Apple ID settings, go into iCloud, go into storage, then iCloudbackups and delete what he does have and try it again? That happened to me when I tried to back up after down-grading iOS. Not sure if this will help, but it may be worth a try.
Jenn Jenn and Kumi > On Feb 6, 2021, at 12:40 PM, Mary Otten <[email protected]> wrote: > > I’m sending this on behalf of a friend. He has been unable to back up his > phone since December of last year. When he tries, he gets a message back that > says that some files are not available. And then the whole back up aborts. > This is using iCloud. He has emptied his abs switcher and restarted his phone > all to no avail. It’s plugged in and on Wi-Fi. No luck. Any ideas? > Mary > > > Sent from my iPhone > > -- > The following information is important for all members of the V iPhone list. > > If you have any questions or concerns about the running of this list, or if > you feel that a member's post is inappropriate, please contact the owners or > moderators directly rather than posting on the list itself. > > Your V iPhone list moderator is Mark Taylor. Mark can be reached at: > [email protected]. Your list owner is Cara Quinn - you can reach Cara at > [email protected] > > The archives for this list can be searched at: > http://www.mail-archive.com/[email protected]/ > --- > You received this message because you are subscribed to the Google Groups > "VIPhone" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected]. > To view this discussion on the web visit > https://groups.google.com/d/msgid/viphone/1454BE1F-DCA5-4353-BB65-8653D7B54B18%40gmail.com. -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor. Mark can be reached at: [email protected]. Your list owner is Cara Quinn - you can reach Cara at [email protected] The archives for this list can be searched at: http://www.mail-archive.com/[email protected]/ --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To view this discussion on the web visit https://groups.google.com/d/msgid/viphone/E1923AAD-ED9F-4820-8AE6-379874EB25A3%40gmail.com.
