Hi Sharon,

 

You are not alone in this because I have a friend using voiceover who had the 
same problem. While focused on the message, have you tried turning the rotor to 
links and then flicking to the link? I had a message on which that method 
worked, however, I don’t think it was Amazon. By the way I got the tip from 
this very list.

 

Take care and stay safe!

 

Debby

 

From: [email protected] <[email protected]> On Behalf Of Sharon 
Morton
Sent: Saturday, April 17, 2021 10:09 AM
To: [email protected]
Subject: No Longer Able to Activate Links in Amazon Security Alert Text Messages

 

Hello,

 

For whatever reason, and it's driving me crazy, I can no longer activate links 
in security alert text messages from Amazon.  Such messages get sent when 
Amazon accounts are accessed from unknown devices, and/or when sensitive 
account areas, E.G., change password, are accessed.  Normally, it's just a 
matter of double tapping the link after which a page appears allowing one to 
approve or deny the request.  On my iPhone SE2 running the current version of 
iOS, double tapping such links does absolutely nothing.  I handed my iPhone to 
a partially sighted friend, who, after I turned off VoiceOver, was able to 
activate the link for me.

 

Needless to say, I feel somewhat foolish having successfully used iOS with 
voiceover for several years and now find myself with a very basic problem.

 

Any suggestions would be appreciated.

 

Thanks and all the best

 

Sharon

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