Hello Richard,

I have never had to wait more than about 7 hours for support but usually far 
less than that.

I understand WALTR Pro should be released soon.

What is your question, perhaps I’ll have more luck in contacting them as a 
subscriber?

Malcolm Parfitt

> On 20 Apr 2021, at 15:01, Richard Turner <richardturne...@outlook.com> wrote:
> 
> 
> First, has anyone use their support system?
> I called the number, and instead of asking you to leave a voice mail, they 
> ask only for your name and email address; clearly not 24/7 phone support by 
> any standard definition.
>  
> Apparently there is a WALTR Pro in the pipeline since WALTR2 has not been 
> updated for 4 years.
>  
> It is available for pre-order on their site, but I read a review dated in 
> November 2020 that gave it very high marks and they did not indicate it 
> wasn’t a release version, so I’m confused.
>  
> I sent an email contact form yesterday and got the message that I should 
> watch my inbox because they respond quickly. 
> 24 hours later, no email and nothing in the junk folder from them.
>  
> So, I’m wondering if anyone has experience with their support recently, asay 
> during Covid?
>  
>  
>  
> Richard
> "The highest reward for a person's toil is not what they get for it, but what 
> they become by it."
> 
> - John Ruskin, 1819-1900
> 
>  
> Web site: www.turner42.com
>  
>  
>  
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