Following my signature, I'm pasting the text of the PC Magazine article discussing connecting to 5G and the possible need for a new Verizon SIM card with the iPhone 13 models. This article is by Sascha Segan and can be found here:
https://www.pcmag.com/news/no-5g-your-verizon-iphone-13-may-need-a-new-sim-c ard?utm_source=email <https://www.pcmag.com/news/no-5g-your-verizon-iphone-13-may-need-a-new-sim- card?utm_source=email&utm_campaign=whatsnewnow&utm_medium=title> &utm_campaign=whatsnewnow&utm_medium=title That link takes more than one line so unless Mark has this list set to force html for all posts, it might be broken when distributed. Alan Lemly No 5G? Your Verizon iPhone 13 May Need a New SIM Card Is your iPhone 13 not connecting to 5G UWB on Verizon? We have three possible solutions for you. <https://www.pcmag.com/authors/sascha-segan> By Sascha Segan <https://www.pcmag.com/authors/sascha-segan> Updated September 28, 2021 The iPhone 13 is, for some people, their first Verizon 5G phone <https://www.pcmag.com/picks/the-best-5g-phones> , so it's no wonder they may want to take it into the fast lane. Unfortunately, I've been getting reports through email and social media <https://www.reddit.com/r/verizon/comments/pve1ze/cant_connect_to_5g_uw/> over the past few days of Verizon users seeing no 5G <https://www.pcmag.com/news/what-is-5g> at all. There's nothing wrong with your phone, and it doesn't need a software update. Using my own knowledge of Verizon's systems, I have three possible solutions, and they all have to do with Verizon's network provisioning system. You probably just need to get a new SIM card. A SIMple Plan GSM carriers such as AT&T and T-Mobile have a longstanding culture of knowing that their SIM cards may be put into random devices. Verizon comes from a different culture where it assumes a tighter tie between device and SIM card. So sometimes straight-up swapping SIMs between Verizon phones just doesn't work. This often has to do with various flags for various features in Verizon's system. But the upshot of it all is that even if you have a 5G service plan, a SIM that was in another device may not be entirely happy in your iPhone 13. There's a solution for this. If you bought your phone with a Verizon SIM, you need to activate the new physical SIM using Verizon's app or website, use that one, and throw out the old one. If your phone didn't come with a Verizon SIM, call Verizon to get a new SIM overnighted or to activate your phone via eSIM <https://www.pcmag.com/how-to/what-is-an-esim-card> . Double Feature An ongoing Reddit thread <https://www.reddit.com/r/verizon/comments/pve1ze/cant_connect_to_5g_uw/> on the problem highlights another possible solution. Some people on the thread have gotten their service to work by having Verizon support remove every feature from their account on the old SIM, and then add all the features one by one on the new SIM. Recommended by Our Editors 5G on the iPhone 13 Has an Eye on the Future <https://www.pcmag.com/news/5g-on-the-iphone-13-has-an-eye-on-the-future> Watch Out: With iPhone 13, There Are Now 5 Different iPhone Models by Country <https://www.pcmag.com/news/watch-out-with-iphone-13-there-are-now-5-differe nt-iphone-models-by-country> iPhone 13 Battery Tested: The Boost Is Real <https://www.pcmag.com/news/iphone-13-battery-tested-the-boost-is-real> New Phone, Who Dis? Verizon's system relies on having a database of specific phone IDs marked as "compatible." Occasionally, IDs for a few units can end up not in the database. That leads the network to basically say "who the heck are you?" and offer the device limited service. A quick search shows this having happened with an iPhone 11 on Verizon <https://forums.macrumors.com/threads/cant-add-existing-verizon-phone-number -to-iphone-11-esim-imei-not-in-database.2200177/> and with an iPhone 12 on Xfinity Mobile <https://forums.xfinity.com/conversations/xfinity-mobile/iphone12-pro-max-bo ught-from-applecannot-be-used-on-xfinity/602db079c5375f08cd2f4633> , which is a Verizon wholesale client. In that case, use this online tool <https://www.verizon.com/sales/byod/devicetype.html> to check to see if your phone's IMEI number is in Verizon's database. Everyone agrees that US iPhone 13 models <https://www.pcmag.com/news/watch-out-with-iphone-13-there-are-now-5-differe nt-iphone-models-by-country> are approved and certified by Verizon, so one missing from the database is just a bug. If it's not in the database, that's the problem. Call Verizon and explain the issue; reps will probably need to file some forms to implement a fix. -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor. Mark can be reached at: [email protected]. Your list owner is Cara Quinn - you can reach Cara at [email protected] The archives for this list can be searched at: http://www.mail-archive.com/[email protected]/ --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To view this discussion on the web visit https://groups.google.com/d/msgid/viphone/00c601d7b47d%24c696c400%2453c44c00%24%40gmail.com.
