Okay, I was able to log in on the web from my laptop as you did. I was able to look at my profile, and saw I needed to make some changes. I couldn’t get them to stick, perhaps because the page timed out.
Bill Outman From: [email protected] [mailto:[email protected]] On Behalf Of R Van Lant Sent: Monday, October 25, 2021 11:20 AM To: [email protected] Subject: RE: Trouble with Bank of America app I’m still on IOS 14.8 and also could not log into my B of A app a couple weeks ago. I could use the same credentials to log into the website, so I know my info was right. I also could not paste from my password vault, so it’s something with the login screen accessibility. From: [email protected] <[email protected]> On Behalf Of Bill Outman Sent: Sunday, October 24, 2021 7:42 PM To: [email protected] Subject: Trouble with Bank of America app Hi, list. I am trying to log into my Bank of America app on my 8 Plus using iOS 15,, and am finding it frustrating. I got the on line account set up anew at my local branch last month and finally got the courage to try to log in by mself after reading the terms of service agreement. So I tried to enter what I thought was the user ID and password and could not consistently put myself in the edit boxes with my Bluetooth keyboard, nor could I find an on screen keyboard when I turned the Bluetooth off, I know sometimes sites and apps can be picky about requiring the on screen keyboard. Occasionally I could get into the fields and get the bonks instead of clicks we have discussed before, and noted the log in button showing as dimmed as we have noted as well, but at one point I got a notice the password or ID didn’t match what was on file, and I had only a couple tries left. So I used the forgot password section and eventually got sent to me an authorization code to reset, but those edit boxes were difficult to get into as well. All the while I am having trouble finding the continue button when it’s required. I didn’t find the send request button right away when it was time for the code to be sent to me. I did get that entered eventually, and I could have just changed the password, but I went back and again tried what I believed I knew to be the password. At least I confirmed I was using the correct user ID, but when I enter the log in screen it is showing me something elsd that was probably the old ID which was under a different email, and I can’t seem to get that edited out. I’m unsure as to whether to check the box for save ID, I believe it is, and maybe that’s part of the problem too, the old ID may hae been saved someplace. I’ve been getting the email alerts since I set up the ID last month, but I am really wanting to customize alerts and look over recent transactions, as I have had some trouble with some unexplained overdraws of late. I’d even like to try their voice assistant, if it works well with using VoiceOver. I did get an email saying my user ID had been looked up, giving a phone number to call for trouble logging in. I am hesitant to call it, as I am not sure how much experience they would have dealing with a blind person using VoiceOver. On one positive note, I deposited a check through an ATM for the first time, though I had to help since I didn’t have ear buds with me to activate the speech. If I hadn’t been able to do that, my finances would have beeneven worse. Bill Outman -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor. Mark can be reached at: [email protected]. 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Mark can be reached at: [email protected]. Your list owner is Cara Quinn - you can reach Cara at [email protected] The archives for this list can be searched at: http://www.mail-archive.com/[email protected]/ --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To view this discussion on the web visit https://groups.google.com/d/msgid/viphone/MW4PR14MB47166A7D60C2A8F6D91E3426AF839%40MW4PR14MB4716.namprd14.prod.outlook.com <https://groups.google.com/d/msgid/viphone/MW4PR14MB47166A7D60C2A8F6D91E3426AF839%40MW4PR14MB4716.namprd14.prod.outlook.com?utm_medium=email&utm_source=footer> . -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor. Mark can be reached at: [email protected]. Your list owner is Cara Quinn - you can reach Cara at [email protected] The archives for this list can be searched at: http://www.mail-archive.com/[email protected]/ --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To view this discussion on the web visit https://groups.google.com/d/msgid/viphone/001b01d7c9ce%2484cca8d0%248e65fa70%24%40gmail.com.
