I am pasting Winston's blog post below in case folks don't take the time to
read it from his announcement message.

 


Why is macOS Reader a Subscription?


 

Before I dive into the topic of subscriptions, let me say this first: the
subscription model will only apply to new products like Voice Dream Reader
for macOS. Apps that you already bought, like Reader for iOS, will always be
yours.

 

This decision to make Reader for macOS a subscription was not an easy one: I
agonized over it for the past two years, because I know a lot of people do
not like subscriptions. And some of you who are excited about this new app
will be disappointed. I get it.

 

So, why go with the subscription model? The short answer is, Voice Dream as
a company is not sustainable right now, and subscriptions are the only way
for Voice Dream to become sustainable.

 

When I started Voice Dream 10 years ago, I set out to accomplish three
goals: 1) do something good for the world; 2) have autonomy and freedom; and
3) earn enough money to live comfortably. With some hard work (and quite a
bit of luck), I succeeded. Voice Dream helps people with visual impairments
and dyslexia read and has won many awards, so I think my work has made a
positive impact; I did not take any outside investment, so I only have to
answer to myself; and my total income from Voice Dream is about what I would
make if I joined Google or Facebook as a software engineer. By any
reasonable standard, it provides my family with a comfortable living.

 

So why change anything? When COVID started, my wife and I finally wrote our
wills. And contemplating a premature death made me realize that Voice Dream
- in its present form - would not survive for long if I become incapacitated
or worse. It would wither away: one day something will break, and then
another and another, and at some point it will stop working altogether. Why?
Because it's my personal passion project. I wrote all the code and no one
else in the world knows it.

 

I vividly remember an incident several years ago. It was a weekend and I was
away from home without my laptop. When I checked email on my phone, there
were hundreds of new messages, with new emails coming in every few seconds.
PDF files had stopped loading - for everyone. Many students wrote that they
had exams or assignments, and without Voice Dream they couldn't study. I
caught the next flight home. Through that abjectly horrifying experience, I
learned to never be apart from my laptop. But more importantly, it
reinforced for me how much people actually rely on Voice Dream. For many,
it's not just a handy app that makes some things easier but an essential
part of life.

 

So in addition to my three initial goals, I gave myself a fourth goal: make
sure Voice Dream can operate without me, and survive me. In other words,
make Voice Dream sustainable.

 

How do I do that? Voice Dream needs more people in addition to me and
Sandra, who does customer support. It needs programmers. It needs a CEO who
can manage the overall business and products. It needs marketing. It needs a
board of directors. This is the minimum staffing level to make the company
operate sustainably. But today, Voice Dream doesn't generate nearly enough
revenue to pay for even a skeletal crew.

 

Why not? It comes down to simple economics.

 

An initial, one-time fee, even $20, is not enough to fund maintenance for a
productivity app that users expect to work indefinitely. Software is not
like a hammer or a printed book - it functions in a complex and
ever-changing environment of hardware, software, and external services. And
over the past 10 years, that environment has become more complex and
brittle, and it's changing more frequently. Last year, I spent more than 50%
of my time just to maintain the status-quo, without adding new features:
dealing with OS and framework changes, new hardware devices, new App Store
requirements, fixing newly discovered bugs, and working around bugs outside
of my code. $20 is not enough to fund maintenance forever, let alone adding
new features.

 

Another problem with the one-time-fee business model is that revenue is
unpredictable because it comes entirely from new customers. There are big
spikes and troughs. So in addition to being insufficient, the
unpredictability makes it very risky to hire people, which is a fixed
expense. Then there is the looming issue of what happens if new customers
dwindle because the market is saturated. Then how would maintenance be
funded?

 

Moreover, the subscription model is actually more fair. Reader for iOS
became available in the Apple App Store 10 years ago and sold for $2.
Functionally, it did very little. But the people who paid $2 in 2012 now
have a powerful and feature-rich app that is best in - an app that is now
worth far more than the $2 we originally charged. On the flip-side, someone
could buy the app today for $20 and never use it.

 

With subscriptions, only people who use it pay for it, and you can cancel if
you don't want to use it anymore. The number of paying customers is likely
to be lower, but revenue will be higher overall and more predictable. That
would allow Voice Dream to hire people. With additional programmers, product
quality will improve and new features will arrive faster. And, most
importantly, it'll turn Voice Dream from a personal passion project to a
proper company with a secure future, even after I'm gone. Ultimately, that's
good for customers. Because the time invested in learning and using Voice
Dream apps is more valuable than the subscription fee, and that time could
be wasted if the company has no future.

 

My hope is that you understand - even if in a small measure - where I'm
coming from. When you subscribe to Reader for macOS, you'll be paying for a
high-quality, feature-rich and sustainable product that will continue to
improve. You'll also be helping to secure a future for Voice Dream as a
company. And I and my team will always serve you diligently.

 

By Winston|April 25th, 2022

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