Carolyn, I don't use hearing aids, but I've had this issue with VO being
at a very low volume during a phone call. What I've started doing is
pressing the side button three times to turn VO off once the call is
picked up at the other end, and then immediately press it three times to
restart VO. Usually VO will come back on at whatever volume I had it
set to when I made the phone call. It's faster than trying to find the
rotor and not being able to hear VO.
Hope this helps.
Lisa
Lisa Belville
[email protected]
On 9/16/2022 6:06 PM, Carolyn wrote:
I don't know anything to do in settings about it. I will try the rotor, but
anything in the past I've tried, even while phone ringing, only turns up the
volume for the phone call, and of course, some with the screen, but I can't
hear it for the phone call. This problem has been discussed on the Blind
Hearing Aid Users' List; I am not the only person having the problem.
I just called our time and temperature, but I could not hear the rotor so that
I could get volume up. It is clearly a problem, but if there is a way I can fix
it, I'd be glad to. I might give Apple Accessibility a call on it.
-----Original Message-----
From: [email protected] [mailto:[email protected]] On Behalf Of
Sieghard Weitzel
Sent: Friday, September 16, 2022 3:15 PM
To: [email protected]
Subject: RE: My update woe for today.
Caroline, that is of course a good thing, but if this is because a setting on
your phone it is nothing to be addressed by Apple because then it is not a bug
but because of something on your phone.
Unless several others can confirm that this is an issue it may not be a bug.
-----Original Message-----
From: [email protected] <[email protected]> On Behalf Of Carolyn
Sent: Friday, September 16, 2022 10:50 AM
To: [email protected]
Subject: RE: My update woe for today.
Volume is low then, only, when I am on the phone.
I did send a letter to Apple addressing the matter.
-----Original Message-----
From: [email protected] [mailto:[email protected]] On Behalf Of
Sieghard Weitzel
Sent: Friday, September 16, 2022 1:25 AM
To: [email protected]
Subject: RE: My update woe for today.
Have you tried to simply turn the rotor to volume and then flick up to raise
Voiceover volume. I have a feeling that your problem is simply that Voiceover
volume has gotten turned very low.
-----Original Message-----
From: [email protected] <[email protected]> On Behalf Of Carolyn
Sent: Thursday, September 15, 2022 3:54 PM
To: [email protected]
Subject: RE: My update woe for today.
I also tried this with Bluetooth off and with earbuds, but still, Voiceover in
the background is way, way soft.
Thanks, got headphones set.
-----Original Message-----
From: [email protected] [mailto:[email protected]] On Behalf Of
Feliciano Godoy
Sent: Thursday, September 15, 2022 5:54 PM
To: [email protected]
Subject: Re: My update woe for today.
Hi,
I’m curious what your hearing aids are configured as under Bluetooth settings
on your iPhone. I know the behavior of speakers and headphones change if a
speaker is set to headphones via its configuration so thought I would bring
that up. You can go to iPhone settings, Bluetooth settings, find your hearing
aids and swipe up to find more info double tap, and then choose device type. I
would try to set them as headphones, if not other and see if that changes
anything. If anything, play with the different settings.
Feliciano
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On Sep 15, 2022, at 2:46 PM, Carolyn <[email protected]> wrote:
I can’t hear numbers or anything on Voiceover when on a call with
Bluetooth to my hearing aids. Once I shut my phone down, brought it back up,
and it seemed better.
So, that is exactly what I did, only when bringing it up, no Voiceover.
Jim tried to help me, but we were in a mess. I called Apple Accessibility and
got a magically helpful lady named Angela. With her thinking out of the box, we
finally got it back; I had to tell Jim what to punch in for my passcode. Then,
VOILA, along came Voiceover. It happened that I had Screen Curtain on, so I
turned it off, and Jim could see that it looked all right. So I had to punch my
24-character Apple ID, finally got it back.
She got us to press Power Button and Volume Down to try to get it back
on. That did work. Actually, then, we waited quite a long time, before bringing
the phone back up. I think she realized that probably my phone was on, but that
I did not know it, so turn off, then give good wait, and bring it up again. I
don’t know what would have happened if Jim hadn’t been here and willing to fool
with it.
I told her that the Voiceover sound not being easily heard had been a
problem for some time, which was the reason that I turned my phone off. It is
working now, even Evan came back. I’ve heard some say that their phone
defaulted to Samantha.
Incidentally, while in this pickle, I called the phone from our
landline. It rang, but, I could not answer it.
I have just tried with earbuds with Bluetooth off, and stil have to
struggle to hear anything on the screen while on a call.
Such are some of the vagaries of iOS 16.
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