As of the Sirius XM update today, I'm not finding all those unlabeled buttons. 
So, that is a big improvement. It still doesn't respond to the two finger 
double tap. If wearing headphones, the pause/play button on the headphones does 
pause, etc. 


Richard, USA
“Grandma always told us, “Be careful when you pray for patience. God stores it 
on the other side of Hell and you will have to go through Hell to get it.”
-- Cedrick Bridgeforth
 
My web site: https://www.turner42.com/
 


> On Dec 18, 2023, at 7:32 AM, Richard Turner <[email protected]> 
> wrote:
> 
> Colby,
> Did you see Rich Desento's comment quoting a VP from Sirius about them being 
> aware of the accessibility issues and plan to have a fix this week ...?
> I wrote Rich and asked how he got in tough with people directly but got no 
> response.  The person who responded to him seems to be on Linkin but I don't 
> have a Linkin account to try and contact him....
> 
> Just in case, I'll copy his note here:
> My name is Saverio Mondelli and I’m the VP of Subscriber Experience for 
> SiriusXM’s Streaming Products. Thank you for your outreach yesterday 
> regarding our new SiriusXM app. I do apologize that you’re experiencing 
> difficulties using the application. That is certainly not the experience 
> that we hope to provide. Please know that accessibility is deeply important 
> to us.
> We’re currently working through a variety of issues related to accessibility 
> in our iOS/Android and web experiences, many of which will drastically 
> improve the challenging experience that you identified in your email. iOS in 
> particular will receive updates next week at the latest that will resolve 
> many of the issues you highlighted.
> Thank you again for your outreach and please feel free to reach out to me 
> directly if you have any questions, concerns, or general suggestions.
> I love hearing from our users and understanding how we can make their 
> experience with our products better.
> Best regards!
> -Saverio
> 
> 
> 
> 
> Richard, USA
> “Grandma always told us, “Be careful when you pray for patience. God stores 
> it on the other side of Hell and you will have to go through Hell to get 
> it.”
> -- Cedrick Bridgeforth
> 
> My web site: https://www.turner42.com/
> 
> Microsoft Windows 11 Core Version 23H2 (OS Build 22631.2715),
> JAWS version 2024.2310.70.400
> 
> 
> -----Original Message-----
> From: [email protected] <[email protected]> On Behalf Of Kolby 
> Garrison
> Sent: Sunday, December 17, 2023 4:48 PM
> To: [email protected]
> Subject: RE: SiriusXm issue
> 
> Hi, Richard,
> I have also reported the inaccessibility of the newly updated SiriusXM app 
> to SiriusXM via telephone call and online chat.
> Like you, I experienced the same scenarios of listener care representatives 
> not understanding inaccessibility, screen reading software, unlabeled 
> buttons, ETC.
> Please do keep us updated if you are able to make any progress with 
> communicating with someone in accessibility.
> I am happy to assist with providing feedback.
> Thank you,
> Kolby
> 
> -----Original Message-----
> From: [email protected] <[email protected]> On Behalf Of 
> Richard Turner
> Sent: Thursday, December 14, 2023 2:38 PM
> To: [email protected]
> Subject: RE: SiriusXm issue
> 
> In an attempt to trouble shoot all the unlabeled buttons in the new update 
> to Sirius XM, I tried Screen Recognition.
> No joy.
> 
> I'll wait for sighted help to see if anyone can read the buttons...
> 
> 
> 
> 
> Richard, USA
> “Grandma always told us, “Be careful when you pray for patience. God stores 
> it on the other side of Hell and you will have to go through Hell to get 
> it.”
> -- Cedrick Bridgeforth
> 
> My web site: https://www.turner42.com/
> 
> Microsoft Windows 11 Core Version 23H2 (OS Build 22631.2715), JAWS version 
> 2024.2310.70.400
> 
> 
> -----Original Message-----
> From: [email protected] <[email protected]> On Behalf Of 
> [email protected]
> Sent: Thursday, December 14, 2023 10:10 AM
> To: [email protected]
> Subject: RE: SiriusXm issue
> 
> May I say that after many years of using StarPlayrX, I am also getting this 
> login error.
> I hope it might be temporary, time will tell.
> Thanks.
> 
> 
> -----Original Message-----
> From: [email protected] <[email protected]> On Behalf Of Duane 
> Steele
> Sent: Thursday, December 14, 2023 10:07 AM
> To: IPhone List <[email protected]>
> Subject: SiriusXm issue
> 
> Hello Listers,
> 
> Recently, there was discussion about the forthcoming "improved" SiriusXM APP 
> due for release today. So far, there's been no change. However, I also use 
> the simple StarplayrX APP, and, today, when opening the APP, I received an 
> error message that because of so many incorrect logins, I've been blocked 
> from the APP for 24 hours. I don't recall these "incorrect logins", and 
> wonder if the APP may have been shut down temporarily, or permanently. Any 
> thoughts from other users?
> 
> 
> +Peace & Blessings,
> Pastor Duane L. Steele
> Phone (276) 730-5194
> 
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