Sometimes it just takes a while for them to catch up. They may have updated as 
well. Glad they are working! Enjoy!

Jenn
Jennie Facer

> On Feb 28, 2024, at 5:33 AM, Alex Stone <[email protected]> 
> wrote:
> 
> I don’t know what I did, but they just started working!
> Sent from my iPhone
> 
>> On 28 Feb 2024, at 12:11, Jennie Facer <[email protected]> wrote:
>> 
>> Hello,
>> 
>> I would try going into settings and Bluetooth and forgetting them and then 
>> try to pair them from settings and then the app. These headphones and the 
>> app are a little tricky to use. I have had similar experiences with these 
>> headphones, but I love Bose so much that I overlook it. Lol. Please reach 
>> out if I can help you any more.
>> 
>> Jenn
>> 
>> 
>> Jenn and Kumi        
>> 
>>> On Feb 28, 2024, at 5:07 AM, Alex Stone <[email protected]> 
>>> wrote:
>>> 
>>> I’ve just bought a pair of Bose headphones. I’ve downloaded the app, and 
>>> the headphones say they are connected, however sound (both voiceover and 
>>> music) is still coming out of the iPhone speaker. Over the years I’ve owned 
>>> more pairs of Bluetooth headphones and earbuds than I can re member, and 
>>> this is the first time this has ever happened to me, can anyone help please?
>>> Sent from my iPhone
>>> 
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