Hi Fanus, It appears there is only one way to email them and that is to find the contact us at the Amazon Help site and filling out a form.
Here is an article about that: https://robots.net/tech/how-to-email-amazon-customer-service/ I hope it helps. I would also suggest going to your Amazon Account and returning the book and maybe previous ones if it hasn’t been too long. I forget how long you have to return an item. Best of luck, Richard, USA "At the moment of commitment, the universe conspires to assist you." -- Wolfgang Von Goethe My web site: <https://www.turner42.com/> https://www.turner42.com/ Microsoft Windows Version 23H2 (OS Build 22631.3155) JAWS version 2024.2312.99 From: [email protected] <[email protected]> On Behalf Of Fanus Buys Sent: Sunday, March 3, 2024 7:50 AM To: [email protected] Subject: Re: Kindle on ipad issue Hello Richard I live in South Africa, so it is very expensive to phone Amazon from this side. The interesting thing is that I tried the book on my Samsung phone and on a Chromebook and both have the same problem, so 3 different screen readers react the same. I also read a page with Seeing AI on my cell phone by pointing it to the iPad screen and Seeing AI had no problem to read correctly. The other interesting point is that when I read character by character I find that the letters c and e cause the problem. Regards Fanus On Sun, Mar 3, 2024 at 4:33 PM Richard Turner <[email protected] <mailto:[email protected]> > wrote: I am not finding an email for Amazon Accessibiblity. Perhaps they have a phone number. Remind me where you live? Richard, USA “Grandma always told us, “Be careful when you pray for patience. God stores it on the other side of Hell and you will have to go through Hell to get it.” -- Cedrick Bridgeforth My web site: https://www.turner42.com/ On Mar 3, 2024, at 3:42 AM, Fanus Buys <[email protected] <mailto:[email protected]> > wrote: Hello Richard I usually use the Tessa South African English voice but I tried UK Daniel and US Samantha but the result is the same. I also changed to the font you suggested and I switched "detect language" on. The interesting fact is that my wife reads the text on the screen and she says everything looks fine. This is about the forth Kindle book where I encounter this. I have many other books which read correctly. I wonder if Kindle has an accessibility email address where I can report the issue? Regards Fanus On Sun, Mar 3, 2024 at 12:09 AM Richard Turner <[email protected] <mailto:[email protected]> > wrote: I just tried a couple books from my Kindle library on my iPad Mini 6 and had no trouble. 1. which voice are you using? 2. is that your default voice? 3. If it is, do you have detect language on under settings, VoiceOver, speech? 4. Which font did you change to? I had some trouble reading with the default font, so I changed it to Open Dyslexic and it reads fine. The font makes no difference to me since I am totally blind, but apparently it made a difference to the app.. Richard, USA "At the moment of commitment, the universe conspires to assist you." -- Wolfgang Von Goethe My web site: <https://www.turner42.com/> https://www.turner42.com/ Microsoft Windows Version 23H2 (OS Build 22631.3155) JAWS version 2024.2312.99 From: [email protected] <mailto:[email protected]> <[email protected] <mailto:[email protected]> > On Behalf Of Fanus Buys Sent: Saturday, March 2, 2024 3:53 AM To: viphone <[email protected] <mailto:[email protected]> > Subject: Kindle on ipad issue Hello list I purchased a kindle book and I made sure that the product details state that text to speech and screen readers are enabled but the book does not play correctly on my iPad. The moment I swipe down with two fingers for continuous reading it sounds if there are no spaces between words and if there are strange sounds, like a different language. I changed the font and size of text but the problem continues. Has anyone encountered this or should I just return the book. 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