Richard, I send two messages to people I dealt with at Sonos back in 2009 when I ordered my first sonos equipment (guess keeping old emails can be a good thing). One came back right away as undeliverable saying that no such person was found and of course that isn't surprising since that was almost 14 years ago and people do change jobs. However, after that one came back I tried a message to another lady who back then was simply a customer service person and who sent me a "Welcome to the Sonos family" messagre. The nessage to her did not come back and about 30 minutes later I received a reply even though it is Saturday afternoon. I had actually replied to that message from 15 years ago and she wrote:
Hi Sieghard, Nice to hear from you again. I am still with Sonos, and I remember you. I’d love to hear your feedback. I won't give her name or email on this list, but her signature now says she is "VP, Global Consumer Direct" so apparently she not only stuck with her career at Sonos, but also climbed the corporate ladder a bit. I sent her another message with some more information and the concerns we have as well as a link to Jonathan's article on his website. Let's see what happens. And just for the fun of it, here is her email from 2009, I don't think customers get this treatment any more nowadays: Sent: Friday, August 14, 2009 12:00 PM To: siegh...@telus.net<mailto:siegh...@telus.net> Subject: Welcome to the Sonos Family Sieghard: Thank you for your order. Welcome to the Sonos family! Your new Sonos system should be a breeze to setup, but if you do have hiccups, our in-house support team is second to none. And they even work on Saturdays! Don't hesitate to contact them anytime. Also, before getting started, you might want to review our Pre-Install checklist. Superior & personalized customer service is our number one priority here at SONOS DIRECT. Please let us know how we can best serve you! -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor. Mark can be reached at: mk...@ucla.edu. Your list owner is Cara Quinn - you can reach Cara at caraqu...@caraquinn.com The archives for this list can be searched at: http://www.mail-archive.com/viphone@googlegroups.com/ --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com. To view this discussion on the web visit https://groups.google.com/d/msgid/viphone/PH7PR12MB5656F0B597AE7F443D7F1069C71E2%40PH7PR12MB5656.namprd12.prod.outlook.com.
