I had been in touch with somebody at Sonos back in 2010 and with all these new Sonos app issues I decided to take a chance and send her a message. It turned out that she is still with Sonos and she is now Vice President, Global Consumer Direct. Below is her reply to my message in which I was not all that subtle about how I felt by this stupid move to release such an update without making it first accessible:
Hi Sieghard, Sorry for the delay in response. I wanted to connect with our product leadership team ahead of responding. They have confirmed that key experience benefits for our visually impaired user community remain a top priority, and their goal is to ensure the new app not only reaches parity with previous versions, but hopefully improves upon the experience over time. That being said, some of those accessibility features will be rolled out in upcoming releases, along with a number of additional features that weren't included in the initial release. The current estimation is the app will be at full parity within the next 8 weeks. We also expect to release a key update on May 21st that will address some of the biggest gaps that were highlighted in the article you shared. Here<https://en.community.sonos.com/controllers-and-music-services-228995/new-sonos-app-and-accessibility-6892068?tid=6892068&fid=228995> is the "official" company position that was shared yesterday with our online Community. I appreciate you reaching out to me directly, and want you to know I am always available to receive and discuss feedback you have related to your personal Sonos experience. We value your business and long term customer status! Best, Lindsay The "here" link goes to the Sonos community website where a Sonos employee basically said the same thing" Keith N, Sonos Staff At Sonos, we take accessibility seriously and aim to build listening experiences that everyone can enjoy. The redesigned Sonos app was built from the ground up to support both modern and future Sonos experiences, and as part of that, we'll be implementing ongoing improvements and enhancements over time. On May 7, the app will have basic support for screen readers, allowing you to swipe through and read through all items on the screen. Following launch, ongoing improvements to the accessibility of the updated mobile app will remain a top priority. A software release available May 21 will improve screen readers so you can select items on screen in any order. Further improvement will be added to the experience regularly until we reach parity with the S2 app by late June. In the meantime, the Sonos Windows and Mac applications will continue to operate as normal until our new web app has met our accessibility standards. Thank you for your patience as we continuously improve the accessibility of the Sonos app. -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor. Mark can be reached at: [email protected]. Your list owner is Cara Quinn - you can reach Cara at [email protected] The archives for this list can be searched at: http://www.mail-archive.com/[email protected]/ --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To view this discussion on the web visit https://groups.google.com/d/msgid/viphone/PH7PR12MB5656B6558FE0D91BEC133A9CC7E62%40PH7PR12MB5656.namprd12.prod.outlook.com.
