Hi, Sure.
Sonos suggested that I go into the Apple music settings on my iPhone and to disable syncing. On this screen, there is an item called “sync library” which I have enabled. Sonos wanted me to turn this off to see if it restored my library in the Sonos app. However, if I begin to turn off that option, the following message appears. “This will remove all Apple music content and downloads from your device.” Obviously, I do not want to erase my library. From: [email protected] <[email protected]> On Behalf Of Sieghard Weitzel Sent: Tuesday, June 10, 2025 5:56 PM To: [email protected] Subject: RE: Problem playing Apple Music on Sonos system Can you explain what you mean by “stop my Apple Music library from syncing”? Have you tried my approach of turning the rotor to headings in the Sonos app, then find “My Services”, then swipe to Apple Music and double tap on it, then again look for the heading “Library”. Also, are you sure you don’t maybe have screen recognition turned on, this really messes things up in many apps which are otherwise accessible and while I agree with Richard that I preferred the old layout of the Sonos app with tabs at the bottom, one definitely can’t say the current version of Sonos is inaccessible. From: 'Amy ruell' via VIPhone <[email protected] <mailto:[email protected]> > Sent: Tuesday, June 10, 2025 12:24 PM To: [email protected] <mailto:[email protected]> Cc: [email protected] <mailto:[email protected]> Subject: Re: Problem playing Apple Music on Sonos system Hi Richard, and all, Just for the record, I removed Apple Music from my Sonos services and then added it again and re-authorized. I deleted the Sonos app and then re-downloaded it and set up my services again. Still, my library does not show up. The only thing I didn’t do which Sonos recommended was to stop my Apple Music library from syncing as if I do that I will lose the library and all of his contents. Amy. Sent from my iPhone On Jun 10, 2025, at 3:21 PM, 'Richard Turner' via VIPhone <[email protected] <mailto:[email protected]> > wrote: I updated today, but no library and it says if you don't see it, you may have to add it again. When I check click on the info or some button, it asks for the path, shared user name and password. I'm not sure what path they want as this has never come up before. Later, when I'm not so irritated, I will see what happens if I try to add the service again. I'll let folks know what I discover. Richard, USA "A person who thinks only about building walls, wherever they may be, and not building bridges, is not Christian." -- Pope Francis My web site: https://www.turner42.com From: [email protected] <mailto:[email protected]> <[email protected] <mailto:[email protected]> > On Behalf Of Sieghard Weitzel Sent: Tuesday, June 10, 2025 11:19 AM To: [email protected] <mailto:[email protected]> Subject: RE: Problem playing Apple Music on Sonos system Sorry, didn’t read all the messages. Yes, I also see the items in my library, artists, albums, songs, playlists and recently added all with “other from Apple Music” behind it, but all of that is under the heading “Library”. From: aruell via VIPhone <[email protected] <mailto:[email protected]> > Sent: Tuesday, June 10, 2025 9:58 AM To: [email protected] <mailto:[email protected]> Subject: RE: Problem playing Apple Music on Sonos system I get something that says “other from Apple music” when I see artist, songs, albums, etc. Is that what you are seeing? From: 'Richard Turner' via VIPhone <[email protected] <mailto:[email protected]> > Sent: Tuesday, June 10, 2025 12:53 PM To: [email protected] <mailto:[email protected]> Subject: RE: Problem playing Apple Music on Sonos system Now, if you have synced your library with Sonos and go to the sonos app under Apple Music, my music is there from my library, but it no longer says it is from my library, it shows as Apple Music. I have some concerts I recorded on my iPhone that I put into iTunes and they are there, but it is not clear how to just focus on your library. Richard, USA "A person who thinks only about building walls, wherever they may be, and not building bridges, is not Christian." -- Pope Francis My web site: https://www.turner42.com From: aruell via VIPhone <[email protected] <mailto:[email protected]> > Sent: Tuesday, June 10, 2025 9:36 AM To: [email protected] <mailto:[email protected]> Subject: Problem playing Apple Music on Sonos system Importance: High Hello all, I am currently on the phone with Sonos tech support, level 2, as I cannot play Apple music content from my library on my Sonos system. Could one of you try to do this and see if it works for you? I’ve been told everything including that this is a voiceover problem, (not), and to stop syncing my Apple music library, which I will not do as I only have trouble with the integration with Sonos and have 4+ gigs of library content I don’t really want to re-create. Thanks. Amy -- The following information is important for all members of the V iPhone list. 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