Hello,

You have to double tap the side button and then use your fingerprint or 
password or Face ID. The thing you were missing is the double tap of the side 
button and not the home button or the app.

Jenn 

> On Aug 23, 2025, at 4:02 PM, R Van Lant <[email protected]> wrote:
> 
> On my new 16e, I’m trying to download apps from the app store. With a home 
> button, I would tap “Get” on the app, then a pop-up would appear with my 
> AppleID name and I’d use my thumb to approve the install. I cannot figure out 
> the new method.  After tapping “Get”, the pop-up with my apple id appears, 
> Flicking right doesn’t say anything, but I can move my finger below my apple 
> ID and I hear “confirm with side button”.  If I press the side button on the 
> right of the phone, the pop-up goes away, but the app doesn’t install.  A 
> moment ago, I was trying with a different app download and I thought I heard 
> VO say “double tap to install”, but double tapping didn’t work.  What am I 
> missing? 
>  
> Confused in Colorado
> Robin
>  
> 
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