Hi all, I called Apple today and mentioned that I'm having streaming issues on my iPhone 5 that don't occur on my 4S, and that are independent of the app, stream, or network I'm using.
After escalating to a senior advisor, the man told me that Apple doesn't support third-party apps or websites and that's pretty much all they can say. I don't know really what to think. While these are definitely third-party apps and websites, I seem to have found a clear issue that doesn't exist on my older 4S. I realize it may be difficult to support, but I didn't really expect that reply. I suppose my only option now is taking my baby into the Apple Store, but I'm not sure what that will do. I've pretty much lost the ability to stream internet radio, since getting an iPhone 5. Grant On 12/10/12, Grant Hardy <grantha...@gmail.com> wrote: > Yep, I'm thinking it's a problem with my iPhone 5. The strange thing > is, I've swapped my 5 for an unrelated issue and the older iPhone 5 > exhibited the exact same problem. So if it's a hardware problem of > some kind, then I coincidentally would have had to get two iPhone 5s > with the same problem, which is definitely not impossible of course > but a bit of a coincidence. > > I'm giving Apple Care a call now and will update with any resolution; > should anybody have any other ideas I'd be happy to hear them. > > Grant > > On 12/10/12, David Chittenden <dchitten...@gmail.com> wrote: >> The only other possibility I can think of, and it is a long shot, is that >> the device drivers in your router may be older and should be updated. If >> updating your router to the latest firmware doesn't fix the problem, it >> is >> most likely your iPhone. Incidentally, I do not have any problems playing >> streams on my iPhone 5. >> >> David Chittenden, MSc, MRCAA >> Email: dchitten...@gmail.com >> Mobile: +64 21 2288 288 >> Sent from my iPhone >> >> On 10/12/2012, at 23:09, Grant Hardy <grantha...@gmail.com> wrote: >> >>> I'm sad to say that I've tried this and the problem persists. On my 4S >>> I used to schedule radio streams to come on in the morning and wake me >>> up. I simply can't do that on my iPhone 5 because they don't play >>> reliably--they cut out at least once a minute. >>> >>> Any other suggestions anyone? Do you guys suppose this could actually >>> merit another swap? I just can't imagine this to be a hardware >>> problem; on the other hand, I can't think what else it could be. >>> >>> If I do another swap it'll effect my eligibility to have my phone >>> unlocked through my carrier. >>> >>> Grant >>> >>> On 12/10/12, David Chittenden <dchitten...@gmail.com> wrote: >>>> Try turning VO off once your stream starts and see if the problem >>>> persists. >>>> >>>> >>>> David Chittenden, MSc, MRCAA >>>> Email: dchitten...@gmail.com >>>> Mobile: +64 21 2288 288 >>>> Sent from my iPhone >>>> >>>> On 10/12/2012, at 22:03, Grant Hardy <grantha...@gmail.com> wrote: >>>> >>>>> Hi all, >>>>> >>>>> For a few weeks now I've been trying to ignore this problem, or chalk >>>>> it up to an unreliable data connection, problem with the station I'm >>>>> trying to listen to, or some other thing which isn't the fault of my >>>>> iPhone. >>>>> >>>>> Here's the reality. When placed beside each other on a table and >>>>> connected to the exact same WIFI network, streaming the same station >>>>> in tandem, my older iPhone 4S can play for hours without any problem. >>>>> My 5, on the other hand, constantly buffers, skips, and disconnects >>>>> for several seconds. Streaming radio is basically useless on my iPhone >>>>> 5, because it just doesn't work reliably. I'd say every fifteen to >>>>> thirty seconds there's a hiccup in the stream, usually a pause of >>>>> several seconds. >>>>> >>>>> I really don't get where the problem lies, because I've swapped my >>>>> phone a couple of times for unrelated issues and I remember having >>>>> streaming problems on those other phones too. It doesn't matter what >>>>> station I stream, which app I use (Safari, Ootunes, Tunein, or a >>>>> number of other radio apps I tried in the app store). Doesn't matter >>>>> which WIFI network I'm on, or if I'm on LTE or 3G. The problem still >>>>> persists. >>>>> >>>>> Have set up as a new iPhone, reset all settings, reset network >>>>> settings, done a restore in iTunes, and just can't get the problem to >>>>> go away. >>>>> >>>>> I'd would have thought this was a hardware problem, but weirdly, other >>>>> data works impeccably. No issues with Skype, iTunes Match, mail, or >>>>> even apps like podcast clients--streaming audio that is not live, >>>>> works fine. It just seems to be live, streaming audio that's the >>>>> problem. >>>>> >>>>> Does anybody have any idea what could possibly be the problem? Can >>>>> anyone confirm whether they can use apps like Ootunes on an iPhone 5 >>>>> with zero issues? >>>>> >>>>> Grant >>>>> >>>>> -- >>>>> You received this message because you are subscribed to the "VIPhone" >>>>> Google Group. >>>>> To search the VIPhone public archive, visit >>>>> http://www.mail-archive.com/viphone@googlegroups.com/. >>>>> To post to this group, send email to viphone@googlegroups.com. >>>>> To unsubscribe from this group, send email to >>>>> viphone+unsubscr...@googlegroups.com. >>>>> For more options, visit this group at >>>>> http://groups.google.com/group/viphone?hl=en. >>>>> >>>>> >>>> >>>> -- >>>> You received this message because you are subscribed to the "VIPhone" >>>> Google >>>> Group. >>>> To search the VIPhone public archive, visit >>>> http://www.mail-archive.com/viphone@googlegroups.com/. >>>> To post to this group, send email to viphone@googlegroups.com. >>>> To unsubscribe from this group, send email to >>>> viphone+unsubscr...@googlegroups.com. >>>> For more options, visit this group at >>>> http://groups.google.com/group/viphone?hl=en. >>>> >>>> >>>> >>> >>> -- >>> You received this message because you are subscribed to the "VIPhone" >>> Google Group. >>> To search the VIPhone public archive, visit >>> http://www.mail-archive.com/viphone@googlegroups.com/. >>> To post to this group, send email to viphone@googlegroups.com. >>> To unsubscribe from this group, send email to >>> viphone+unsubscr...@googlegroups.com. >>> For more options, visit this group at >>> http://groups.google.com/group/viphone?hl=en. >>> >>> >> >> -- >> You received this message because you are subscribed to the "VIPhone" >> Google >> Group. >> To search the VIPhone public archive, visit >> http://www.mail-archive.com/viphone@googlegroups.com/. >> To post to this group, send email to viphone@googlegroups.com. >> To unsubscribe from this group, send email to >> viphone+unsubscr...@googlegroups.com. >> For more options, visit this group at >> http://groups.google.com/group/viphone?hl=en. >> >> >> > -- You received this message because you are subscribed to the "VIPhone" Google Group. 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