Hi,
You will have to call your service provider and give them a couple of numbers 
that you can find in the settings, general, about section of the phone.
Once you give them these your phone will work once you turn it off and power it 
on again after they have added this new phone to your account.

Tom


On Apr 25, 2013, at 12:55 PM, "Ray T. Mahorney" <[email protected]> 
wrote:

> First, the phone arrived it was set to factory so I was able to triple click 
> home to bring up voice
> over.  The phone is now charging.  What's in the box?  What I saw was a phone 
> the connecting cable
> the AC connector the earphones and a funny plastic bit with a hole in the 
> center.  There is also a
> small envelope/jacket/folder which I have not opened in case there are any 
> important fiddly bits
> which might go missing.  At this point the phone reports no service and that 
> brings me to my final
> question here I was told by a family member who also has a 5 that the sim 
> would already be in the
> phone.  Yes?  No?  What else might I be missing in the box and is there a way 
> to determine if the
> card is indeed installed?
> 
> 
> Ray T. Mahorney
> WA4WGA
> 
> 
> 
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