Hi Simon,
If you can sign in to the Apple Store on the computer and not on the phone it means that you either type your email or your password incorrectly. There are a few things you can do: First, I have a keyboard shortcut set up for my email address since many websites ask for my email to log in. I use "EEP" (double e and a p) for my personal email and "EEB" (that's a double E and a B) for my business email. Any 2 or 3 letter combination is fine, but it's good to use a letter combination that doesn't necessarily happen a lot at the beginning of a word. You can set up keyboard shortcuts in Settings, General, Keyboard and Shortcuts. Tap the Add button at the top right of the screen, then fill in your word, phrase or email address and the shortcut you want to use. When you type the shortcut, for example, if you set up SW for Simon Wong, then after you type SW you have to make sure you type a space or return because that is what tells iOS that this shortcut is supposed to expand. That usually means that after you type the email shortcut in a login field you type a space, but it's a good idea to delete that space again because some websites won't recognize your email address if there is a space behind it. Now, as for the password, you can't use shortcuts here for security reasons. I suggest you open an app like Notes and practice typing your password which allows you to review it afterwards letter by letter to make sure you have it correct especially if there is upper and lower case, numbers and/or special characters. It is also a good idea to flick out of the password field and back into it to hear Voiceover say 8 characters, 10 characters or whatever the number of characters in your password is. Since the characters are hidden you only hear "character", but at least Voiceover says how many characters there are and if you know how many characters your password has at least you know that you didn't accidently type a character too many or are short a character. Good luck, Sieghard From: [email protected] [mailto:[email protected]] On Behalf Of Simon Wong Sent: Saturday, May 11, 2013 10:37 AM To: [email protected] Subject: Re: using the app store question. I consigning okay on the computer but it doesn't seem to work on the telephone and I don't know why and it was actually somebody who help me sign up for an account through my phone so I don't know what to do now Sent from my iPhone On 2013-05-11, at 1:26 PM, Sieghard Weitzel <[email protected]> wrote: Hi Simon, Are you talking about iTunes on the PC or the App Store on your iPhone? If it doesn't accept your Apple ID or password, are you sure that if you are on the computer you don't maybe have Caps Lock on? I recommend you try and go to www.AppleID.apple.com and try to sign in to your account. The problem is that once you get it wrong a few times on the phone or in iTunes your account maybe be blocked and you might have to reset your password by answering security questions. Regards, Sieghard From: [email protected] [mailto:[email protected]] On Behalf Of Simon Wong Sent: Friday, May 10, 2013 4:09 PM To: [email protected] Subject: Re: using the app store question. I cannot even get Dropbox all I get is fake recorder, trying to update Facebook is a challenge too, when I go into the iTunes and aps settings to enter my apple I'd and password it does not want to take it. Sent from my iPhone On 2013-05-10, at 5:32 PM, "DJ" <[email protected]> wrote: I have been having problems selecting apps several pages down on the iPad. When I double-tap on an item I hear the click but nothing happens. On the iPhone however there is no problem for me. DJ _____ From: [email protected] [mailto:[email protected]] On Behalf Of Fred Olver Sent: Friday, May 10, 2013 5:21 PM To: [email protected] Subject: Re: using the app store question. Thank you, Dan, I'm wondering, though, now that I give it a bit more thought if a single-finger flick to the left will allow me to advance any further. Thanks for your insights. Fred ----- Original Message ----- From: Dan Beaver GMail <mailto:[email protected]> To: [email protected] Sent: Friday, May 10, 2013 4:00 PM Subject: Re: using the app store question. Hi Fred, I see this happen frequently too. The way I get beyond this is to back up several apps and then go forward again. this will usually fix the issue. If not then I do the same thing again. this pretty much always fixes it. I hope this helps. Dan Beaver From: Fred Olver <mailto:[email protected]> Sent: Friday, May 10, 2013 4:38 PM To: [email protected] Subject: using the app store question. When I am in the app store and get to about the 75th listing while searching for apps, I can go no further. How can I become able to continue through the list? 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