Hello List,

 

Those on the list who travel a lot, have you ever used the Booking.com app
for finding hotels and making reservations? I would like to confirm that
your experience is the same as mine which is this: I find the app is pretty
much fully accessible, however, once you enter a city or place, select your
check-in date, number of nights, number of people in the room and tap
search, the list of hotels that comes up is hard to navigate. My iPhone 4S
becomes very sluggish in the app, if I touch the screen it takes a moment
for the information to read and it is not possible to right flick through
the listing. As far as I can tell, 3 hotels are displayed at a time and you
can find them by exploring the screen, but as I said, it's a bit of a slow
process and doing a 3-finger swipe up to change to the next page is also a
hit and miss thing and often I have to try it 2 or 3 times before it works.

 

Once I find a hotel I want to look at further, I can double tap on it and it
opens up a page with more details and that page once again is fully
accessible, responsive and works fine. Here I can Save the Hotel to my
Favourites and at the bottom is a button to go further into the room
selection if I decide I want o book the hotel.

 

It just is the main listing of hotels that is sluggish and hard to navigate,
if Booking.com fixed this the app would be fantastic. Having said this, I
nonetheless booked all my hotels for my Thailand trip with the app and one
of the reasons why I like to use it is because it has Passbook integration.
Once the booking is completed, there is a Save to Passbook button and I find
it very convenient to have my hotel confirmations all together in Passbook.
The Booking.com prices are also good and they have a good rating system. If
I still want more assurance a hotel is good, I switch to the Trip Advisor
app and look it up there.

 

I contacted Booking.com by phone at the beginning of April right before I
went on my holiday and one of their agents wrote down a detailed explanation
of the issues. There was an update just now, but of course this may have
been not enough notice for them to do anything about the problem. If anybody
else is using the app or wants to try it, it would of course help if
Booking.com received more requests to look at the accessibility of the app.
I know a lot of people on the list have mentioned travelling for business or
pleasure and I think this app is very useful for many of us, here some stats
from the About page of the app and the email to send in feedback about the
app:

 

. Best price guarantied.

.300,424 hotels in 181 countries

.41,000 destinations

.No booking fees

19,850,000 individual guest reviews

8,000,000 hotel photos

 

Email for Feedback: [email protected]

 

 

Regards,

Sieghard

 

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