Hello,

I just wanted to point out again what I said yesterday and what David
confirmed. If an app doesn't finish updating just wait a bit and restart the
update process. This is not done from inside the App Store. Once you tap on
Update that's it, you can close the app store. If the app is stuck on a
certain percentage or even at 0 percent or if it says "Waiting", then simply
double tap on the app as if you want to open it. Then wait because it can
take up to 10 or 20 seconds or maybe even 30 seconds before the download
restarts. Do not double tap again because this will only Pause the process
again. If there is a problem you will get a message and if that is the case
just leave it alone and try again 10 minutes later or the next morning or
whatever since eventually it will work.

There is definitely no reason to write to accessibility support since this
has nothing to do with accessibility and at best any tech support person
from Apple would tell you what I just said above.


Regards,
Sieghard

-----Original Message-----
From: [email protected] [mailto:[email protected]] On Behalf
Of Jude DaShiell
Sent: Thursday, June 27, 2013 5:31 AM
To: [email protected]
Subject: Re: Apps stuck in update

On 6/26/13, Timothy Emmons <[email protected]> wrote:
> Hi guys, let me try and explain what's going on and maybe someone can 
> assist me this morning. I have two apps, iHeart Radio and Slacker that 
> are trying to update. I had a full iPhone a,d cleared some stuff out 
> to let the updates continue. both iHeart and Slacker are now stuck in 
> the updates, and when I click on them I get waiting, and they won't 
> open or start the download. I tried to take them out of he app 
> switcher to no avail, and even tried to delete them and uninstall them 
> and they won't go anywhere and they seem to be stuck. Am I going to 
> need to connect my phone to my laptop when I get home tonight and sync 
> apps that way, or is there another way to clear this out and let the 
> updates perform so I can use the apps. I'm running a 16 gig iPhone 4S with
latest IOS. thanks guys. Take care.
>
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--
jude <jdashiel at gmail dot com>

I had a similar problem and wrote [email protected] about it.
If possible write them and leave your iphone alone.  They'll probably want a
landline phone number so they can phone you and they'll support you from
there.

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