Hi. I was thinking more along the lines of the app could be downloaded and is
fully functional for a day unless you purchase a key on the mac or do an in app
purchase on the iphone. Some apps can be rather expensive, I would not be
willing to buy a 10 or 20 dollar app I could not use and probably wouldn't
unless I had heard it was at least usable in some way with voice over. How many
apps I wonder are not discovered to be accessible because people are afraid to
buy them in case they are not usable?
regards
Maria and crew from australia
email:
bubbygirl1...@gmail.com
check out
www.95-the-mix.com
where we play lots of great music
On 05/08/2013, at 9:01 AM, David Chittenden <dchitten...@gmail.com> wrote:
> I would rather not give Apple complete access to my phone just so they can
> occasionally check to ensure I am not pirating apps.
>
> David Chittenden, MSc, MRCAA
> Email: dchitten...@gmail.com
> Mobile: +64 21 2288 288
> Sent from my iPhone
>
> On 05/08/2013, at 10:41, Maria and Joe Chapman <bubbygirl1...@gmail.com>
> wrote:
>
>> HI. wouldn't it work better if all apps could be downloaded for free and
>> trialled say for a day? There are lots of apps I'd love to try but am
>> hesitant to download due to the fact that there is really no way to tell if
>> they are accessible or not unless someone on list or someone on applevis has
>> tried them. I mean if it's a 99 c app it's not that bad but if it's 5 or 10
>> bucks? That's going to get expensive.
>> Warm regards and blessings
>> Maria, Joe and FurBabies
>> Email: iMessage:bubbygirl1...@gmail.com
>>
>>
>>
>> On 03/08/2013, at 6:02 PM, Arnold Schmidt <arno...@mindspring.com> wrote:
>>
>>> As I state in another message, I would be much more willing to support a
>>> general refund policy, such as Google has, or at least use to have, rather
>>> than an it won't work with VoiceOver policy. That is just too open to
>>> abuse. Besides, a general refund policy would be an even better way to
>>> let developers know if people didn't like their app, a bunch of them all
>>> requested refunds. It might even improve accessibility.
>>>
>>> Arnold Schmidt
>>> ----- Original Message -----
>>> From: Cara Quinn
>>> To: viphone@googlegroups.com
>>> Sent: Saturday, August 03, 2013 2:58 AM
>>> Subject: Re: Bad experience with iTunes Store support regarding app refund
>>>
>>> Sieghard and All,
>>>
>>> Let me encourage you and actually everyone on this list to write Apple
>>> Accessibility to request that there be reasonable accommodation in place
>>> for VoiceOver users to receive app refunds in cases like Sieghard's. I'd
>>> also suggest that Sieghard's note be attached to your own.
>>>
>>> I believe this issue needs to be brought into the forefront in a positive
>>> and decisive way. We are almost 2000 people on this list and this is a very
>>> good opportunity to make this point heard.
>>>
>>> This discussion has come up before of being alerted of VO accessibility
>>> ahead of time in the App Store and though we've not come to a set
>>> conclusion on the best way to do this, having some indication that an app
>>> has been found to be accessible to some degree with VoiceOver before we
>>> purchase it is a completely reasonable request. If this is not possible,
>>> then it is more than reasonable to ask for refunds if we cannot use an app
>>> which is not accessible to us with the available Apple universal access
>>> paradigm.
>>>
>>> the email address for Apple Accessibility is:
>>>
>>> accessibil...@apple.com
>>>
>>> These are very caring people so please keep this in mind when you write.
>>> I've known some of them personally. They want to help though there may not
>>> be a clear way of making this happen just yet. Just let them know this is
>>> important though. Make your voice heard in a friendly way. they will listen
>>> to you even if they do not know the best answer yet. :)
>>>
>>> Thanks All, for your time.
>>>
>>> Sincerely,
>>>
>>> Cara :)
>>> On Aug 1, 2013, at 11:09 PM, Sieghard Weitzel <siegh...@live.ca> wrote:
>>>
>>> Hello List,
>>>
>>> Requesting a refund for an app which turns out not to work with Voiceover
>>> has come up a few times and the iTunes Store support email has been posted
>>> in connection with that. So I thought I post my recent experience with
>>> contacting iTunes Store support via their email.
>>>
>>> I had bought a couple of package tracking apps in order to find out which
>>> one I liked best. I have been using Track This which is awesome, but I am
>>> in Canada and for some reason they don’t support Purolator and CanPar which
>>> are both major carriers here. I contacted Track This support twice and
>>> never received a reply.
>>>
>>> Anyhow, back to iTunes Store support. I provided all the information
>>> including order numbers, purchase date, my Apple Id etc. I explained how I
>>> really enjoyed my iPhone and the fantastic accessibility, but that
>>> unfortunately these two apps I purchased were not voiceover friendly and
>>> there was no Light version offered which I could have tried first. I also
>>> mentioned that I contacted both developers and after almost a week had not
>>> received a reply. In short, I was friendly, explained everything and even
>>> waited to see if the developers would reply to see if they were willing to
>>> make Voiceover improvements.
>>>
>>> I received a prompt reply in which the agent explained that all app sales
>>> are final, but that given the situation they would refund me the $6.72 or
>>> whatever it was for the 2 apps. However, she also continued to give me
>>> links as to their terms and conditions and said that this was a one-time
>>> curtocy and that in the future they could not provide any more refunds and
>>> that it was up to me to make sure I didn’t turn on one-click ordering and
>>> accidently purchase apps or read the app description to be sure it was what
>>> I wanted. It was strange because all of this gave me the impression this
>>> person did not at all get the point about Voiceover and all that, but on
>>> the other hand she said they would give me a refund given the situation.
>>> According to what she said I should see the refund back on my account
>>> within 48 hours and since both apps were purchased using store credit it
>>> would come back as store credit. This is now 2 weeks ago and I replied
>>> twice to the initial message to explain that I still had not received the
>>> credit and I am getting no more replies.
>>>
>>> I guess what I want to say here is that those who have done this and
>>> received refunds are lucky, but it appears one should definitely not count
>>> on getting a refund even if an app turns out not to work with Voiceover. I
>>> certainly will not buy an app again thinking I might as well try it because
>>> if it doesn’t work I can always ask for a refund.
>>>
>>>
>>> Regards,
>>> Sieghard
>>>
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