Hi Lisa and All,
I didn't see a feedback button in the app. But, you were right
about a button, as I did see a contact us one. However, double
tapping on that button didn't produce any results, and thus I
couldn't open the contact us part of the app to reach them that
way. Also, in case anybody else wants to contact them and
reference the ticket number they gave me via email after I
submitted my information, that number is: LTK11153012825113X.
----- Original Message -----
From: "Lisa belville" <[email protected]
To: <[email protected]
Date sent: Fri, 30 Aug 2013 02:00:37 -0500
Subject: Re: I finally contacted Schwan's about their app
Hi, Vicky.
The Schwan's phone customer service is so flakey these days I
don't even use
them anymore. I've had instances where orders were canceled only
to have my
delivery person show up with bag in hand. I've had the same
driver for
three years, so he just gave me his cell number and it works much
better
this way.
Regarding the app, I installed it and couldn't get past the log
in screen,
and I couldn't get there without a lot of what sounded like
repetitious
double tapping on the various log in links. I get that this app
is new, but
these people aren't designing these things in a vacuum anymore,
so why it's
this buggy is beyond me unless the issues are due to it being
hugely
incompatible with voice over. If I'd paid for this I'd be really
irritated.
I'm farily certain there's a feedback link in the app itself, and
this might
be a better place to try lodging a complaint.
Lisa
There is a fine line between genius and insanity and that
difference is a
paycheck!
Lisa Belville
[email protected]
----- Original Message -----
From: "Vicky Collins" <[email protected]
To: <[email protected]
Sent: Thursday, August 29, 2013 10:06 PM
Subject: I finally contacted Schwan's about their app
As the subject line says, I finally got around to contacting
Schwan's
about their app not being very usable with VoiceOver.
Truthfully, I might
not have called them today; but, when I got a push notification
from them
telling me my next service date was tomorrow, although it
actually isn't
until next Wednesday, I figured I had indeed better make sure no
one from
Schwan's was going to show up at my door tomorrow.
The person with whom I spoke at their customer service number,
she told me
not to worry about that message on my phone, and confirmed what
I already
saw in my account regarding next Wednesday being my delivery
date.
However, when I started to tell her of my problems with the
iPhone app,
she told me it was a new app and bugs were to be expected. So,
of course,
I next asked her to whom I would give feedback regarding such
bugs, so
they could hopefully be fixed in the future. And, she gave me a
web site
of:
schwans.com/app
When I checked out that site, though, it just gave a YouTube
video
regarding the app, and had a few frequently asked questions.
So, on the
Schwan's site, I went to their help link, then to their contact
us link,
and there was a form I could fill out and submit. Thus, that is
what I
did in the end.
Now, regarding that form, there was a place to choose a subject
of the
inquiry; but, not finding one related to the iPhone app, I just
chose
other in the drop down menu. Then, where one had to type their
message,
it gave five hundred characters, and one could check and see how
many
characters they had used as they went along. I would have liked
to have
had a few more hundred characters to explain the things I tried
to do with
the app, but I finally did manage to put some information into
the form
and get it submitted.
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