Hello Anouk, Your best option is to send a request including your receipt which you received by email to itunesstoresupp...@apple.com. Make sure you explain in detail that you are blind and that the app is not accessible with Voiceover. You should probably also take a bit of time and search the archive for "app refund" or something like that as there was just some discussion about 2 weeks ago when Neil Barnfather from England requested and at first was denied a refund for an inaccessible app. You should understand that all app sales are final and Apple has no legal obligation to grant a refund. However, exceptions have been and are being made when it comes to apps which are not accessible, but it very much depends on the representative who handles your request. This is the reason why I said you should make sure you really point out the fact that you are a Voiceover user and that the app in its current form is unuseable. It goes without saying that it is best to make sure your request is brief and to the point but includes enough information to explain the circumstances, make sure it is professional, courteous and free of spelling mistakes which I guess is part of what I mean by "professional".
Should your request for a refund be turned down your best option is to forward your email and the reply you receive to Apple Accessibility and ask if they can do something on your behalf. Good luck and it would be nice if you could forward whatever answer you receive to the list whether positive or negative as this may at one point or another affect others as well. Regards, Sieghard -----Original Message----- From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of Anouk Radix Sent: Monday, September 23, 2013 6:16 AM To: viphone@googlegroups.com Subject: how to try and get an app refund? Hello, I bought an app that turned out to be inaccessible. I googled but cant find the place where i can report a problem with the app or cant you do this from an idevice? I looked at updates/purchase history.. Any help would be greatly appreciated. Greetings, Anouk, -- You received this message because you are subscribed to the "VIPhone" Google Group. Post a new message to VIPhone by emailing viphone@googlegroups.com. Search and view the VIPhone archives by visiting http://www.mail-archive.com/viphone@googlegroups.com/. Reach the VIPhone owner and moderators by emailing viphone+ow...@googlegroups.com. Unsubscribe and leave VIPhone by emailing viphone+unsubscr...@googlegroups.com. More VIPhone group options can be found by visiting http://groups.google.com/group/viphone?hl=en. --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com. For more options, visit https://groups.google.com/groups/opt_out. -- You received this message because you are subscribed to the "VIPhone" Google Group. Post a new message to VIPhone by emailing viphone@googlegroups.com. Search and view the VIPhone archives by visiting http://www.mail-archive.com/viphone@googlegroups.com/. Reach the VIPhone owner and moderators by emailing viphone+ow...@googlegroups.com. Unsubscribe and leave VIPhone by emailing viphone+unsubscr...@googlegroups.com. More VIPhone group options can be found by visiting http://groups.google.com/group/viphone?hl=en. --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com. For more options, visit https://groups.google.com/groups/opt_out.
