Anthony I just wanted to say that post was totally uncalled for. Put yourself in her shoes before you make such a comment!
On 11/9/13, Ron Pelletier <[email protected]> wrote: > Sieghard, > > Good job. I fully agree that it has to be a hardware problem and needs to > be addressed by Apple if it is still under the Apple Care. > I'm proud to be a member of this list alongside people who really care. > > Ron & Danvers > > > -----Original Message----- > From: [email protected] [mailto:[email protected]] On Behalf > Of M. Taylor > Sent: Saturday, November 09, 2013 4:05 AM > To: [email protected] > Subject: RE: no wifi on iPhone but other devices are fine > > Beautifully stated, Sieghard. > > Sounds like you did some serious tech support. Regina was very fortunate > to > have you walk her through that extremely stressful process. > > Hopefully she will be up and running soon. > > It's good to know that there are people, like you, who are willing to > really > jump in there and dig in. > > Most Sincerely, > > Mark > > -----Original Message----- > From: [email protected] [mailto:[email protected]] On Behalf > Of Sieghard Weitzel > Sent: Saturday, November 09, 2013 12:38 AM > To: [email protected] > Subject: RE: no wifi on iPhone but other devices are fine > > Hi Anthony, > > Sorry if I disagree, but cleaning your house or taking care of non-existing > children does not solve WiFi issues. I think you really can't generalize > this the way you do. > > Reggie has a real and I mean "real" issue with her iPhone not connecting to > her WiFi and if your iPhone did that I am sure you would not decide to > clean > your house in the hope it would fix the WiFi. I am saying this because I > talked to Reggie on the phone because the issue intriqued me and I was > hoping I could help her resolve it. > > I heard Voiceover talking on her iPhone while we were talking on Facetime > Audio on her iPad which, by the way, connected happily to her WiFi. > I started out by getting her to remove all apps from her app switcher and > then to reboot the phone. This did not help. > The interesting thing is that if Reggie pulled up the control centre (she > is > using a 4S with iOS 7.03, she can double tap WiFi and Bluetooth and it says > for both item that they are On. > However, if she then goes into Settings, Bluetooth, it says Bluetooth is > off. If she goes to Settings, WiFi, it says WiFi is Off and on top of that > it says that the On/Off button is dimmed. > Next I asked Reggie to go to General, Reset and to double tap on Reset > Network Settings. > She did that and, by the way, Reggie seems to be a rather competent iPhone > user, and after the phone rebooted the problem was still there. > This left a factory reboot. > I asked Reggie to hook the iPhone up to her computer. We did an encrypted > backup and then started the restore process. > Once it was going I had to leave her with it since I had to get back to > work, but Reggie ended up finishing a factory restore and set up her phone > as a new device. I told her to try that first since she can restore from > her > backup any time and I wanted to avoid a problem coming back because of a > corrupt backup. > Reggie later texted me that she completed the factory restore and the issue > was still there, she is not only unable to as much as turn on her WiFi let > along connect to a network, but even Bluetooth will not turn on. > In my book this is clearly a Hardwear issue and I believe that Reggie is > fortunately still covered by Apple Care and in any case plans to upgrade to > a 5S soon. However, it also is an example where a user has donew everything > possible to solve the issue and where the issue seems to be clearly a > Hardwear defect. > > I haven't heard yet from Reggie as she was trying to line up a ride to an > Apple Store to see if they would replace her phone, but hopefully that was > the case. I consider myself to be somebody who knows what he is talking > about most of the time, and if this was my iPhone 4S I would certainly be > on > the horn with Apple trying to get a replacement and I doubt washing her > floors would have fixed the problem *smile* > > > Regards, > Sieghard > > -----Original Message----- > From: [email protected] [mailto:[email protected]] On Behalf > Of Anthony Vece > Sent: Tuesday, November 05, 2013 11:49 AM > To: [email protected] > Subject: Re: no wifi on iPhone but other devices are fine > > I just never heard of so many people having so many problems. > > I can't help but wonder how so many people are responsible for causing > there > own problems. > If something is working, don't fix it. > > Put the phone down and, do other things, I mean I know our phones do a lot > of tasks but, go clean your house or, take care of your children. > > > Sent from my Verizon iPhone 5s! > >> On Nov 5, 2013, at 2:31 PM, "Scott Duck" <[email protected]> wrote: >> >> Regina, >> You might try resetting your modem and router. I have had incidences >> in which some of the many wifi devices around here get kicked off of >> wifi and they won't go back on it. During that same time, other >> devices work fine on wifi. When this happens, I turn off the router >> and modem, for a minute or two, and turn them back on. It usually >> works > for me. >> HTH, >> Scott Duck >> >> >> -----Original Message----- >> From: [email protected] [mailto:[email protected]] On >> Behalf Of Regina Alvarado >> Sent: Tuesday, November 5, 2013 1:24 PM >> To: [email protected] >> Subject: Re: no wifi on iPhone but other devices are fine >> >> Yes, in fact I did the reset twice, but thanks for the suggestion. >> >> >> reggie and Allegra >> >> On Nov 5, 2013, at 2:17 PM, "Alan Paganelli" >> <[email protected]> >> wrote: >> >> Did you do a reset of your phone? >> >> Hold down the power button and the home button for 10 seconds and then >> let go. Voice Over will come up talking. >> ------- >> >> Regards, >> >> Alan >> >> Go Chicago Bears in 2013! >> >> Teenagers; Tired of being harassed by your stupid parents? Act now!!!!! >> Move out. Get a job. Pay your bills wile you still know everything. >> >> Please click on: >> http://www.home.earthlink.net/~alanandsuzanne/ >> There, you'll find free files of my arrangements and performances >> played on the Yamaha Tyros 1 keyboard. The albums in Technics format >> formerly on my website are still available upon request. Thanks for > listening! >> >> ----- Original Message ----- From: "Regina Alvarado" >> <[email protected]> >> To: <[email protected]> >> Sent: Tuesday, November 05, 2013 5:33 AM >> Subject: no wifi on iPhone but other devices are fine >> >> >>> All other devices have wifi except iPhone all of a sudden. I don't >>> even see the normal networks on my screen and the wifi on/off is >>> dimmed >> when I try to turn it on. Any thoughts why this is happening? >>> >>> >>> >>> reggie and Allegra >>> >>> -- >>> You received this message because you are subscribed to the "VIPhone" >> Google Group. >>> >>> Post a new message to VIPhone by emailing [email protected]. >>> >>> Search and view the VIPhone archives by visiting >> http://www.mail-archive.com/[email protected]/. >>> >>> Reach the VIPhone owner and moderators by emailing >> [email protected]. >>> >>> Unsubscribe and leave VIPhone by emailing >> [email protected]. >>> >>> More VIPhone group options can be found by visiting >> http://groups.google.com/group/viphone?hl=en. >>> --- You received this message because you are subscribed to the >>> Google >> Groups "VIPhone" group. >>> To unsubscribe from this group and stop receiving emails from it, >>> send an >> email to [email protected]. >>> For more options, visit https://groups.google.com/groups/opt_out. >> >> -- >> You received this message because you are subscribed to the "VIPhone" >> Google Group. 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