Hello Kimber, Alex, Patti, Alan, Christopher, Larry, and Sieghard,

I want to thank all of you for your thoughtful suggestions. I worked with
your ideas. You all on this list are so awesome. I was in a position of
being totally stuck and you responded with good suggestions and help.

 

After trying your suggestions, I  talked with AT&T Tech Support -- and our
final conclusion was that I should try to back up and then take the phone to
an aT&T store where they might need to wipe it. When I opened iTunes on the
PC and connected the phone, the PC made the USB connection sound, the phone
chirped, and Jaws stopped talking not only in iTunes but everywhere else. I
am running a 64 bit version of Windows 7 home. I had to shut down and
restart to get speech. I then repeated the sequence and the same things
happened. I was pretty concerned at that point.

 

I had a sighted friend check Voice Over and it was off. With her help, we
turned it on. I had a great many apps open and I closed them. I then turned
off the phone and left it off for about 15 minutes. So far, it is working at
this point. The puzzling thing, though, and the thing that I am concerned
about, is that when VO went off, it still worked when on phone calls and
when Siri was up. This doesn't sound like what should happen when  VO is
off.

 

Today I backed up the phone with iTunes and things still seem to be working
well. I am about to delete some data from the phone so that I have enough
room to update and then take the plunge. I may see if the AT&T store can run
a diagnostic on the phone after I update because I don't like how VO was
partly working and partly not when it showed as off.

 

Thanks again  for all your help.

With appreciation,

Terrie Terlau

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