I was trying to help a friend upgrade her phone using iTunes. We first made sure she was on the latest version of iTunes (11.1.5) and then made an encrypted backup to her computer. Finally, we chose to download the iOS 7.1 to her computer so it would be available in case the Apple servers were busy when we got to the upgrade the next day.
Tonight, we started the upgrade process from within iTunes but at some point the phone was no longer seen by iTunes which presented a message that the phone was in recovery mode and would have to be restored before anything else could be done. The phone was absolutely silent and she was unable to determine if it was even powered on. Disconnecting it from the USB cable and reconnecting it did cause the computer to chirp so it was seeing the iPhone. But when iTunes was restarted, she got the message again about the phone being in recovery mode requiring a restore in order to proceed. None of the usual restore from backup options were available under the iTunes Summary tab and the only option was to select the Restore button. When this was selected, the next thing spoken by JAWS was that restoring would erase all of the phone's content and reset it to factory defaults. This caused us great concern and she decided to take her phone and laptop to the Apple Store to get their help restoring her phone. I suspect that once the phone is restored, the option will become available in iTunes to restore from the computer backup we made yesterday. However, the reason we didn't proceed was we weren't sure how she would be able to respond with the phone when the upgrade shifted to it as it always does if she didn't have VoiceOver on. I'm trying to learn from this experience from anyone who might have gone this route before so I'll know if the process can be completed by someone without sighted assistance in this circumstance. Does it give you an option to start VoiceOver when a restore to factory defaults is done? Can VoiceOver be turned on using iTunes as part of the restore process? Finally, does anyone have any ideas why the phone went into recovery mode? I'm confident that she'll get her phone upgraded and restored from the manual encrypted backup made to her cmputer but I'm really confused as to why her phone was put into recovery mode as part of our upgrade experience since I believe we did everything exactly as I did on my phone a few days ago. Thanks for any comments I can learn from and use if I ever encounter this again. Alan Lemly -- You received this message because you are subscribed to the "VIPhone" Google Group. Post a new message to VIPhone by emailing [email protected]. Search and view the VIPhone archives by visiting http://www.mail-archive.com/[email protected]/. Reach the VIPhone owner and moderators by emailing [email protected]. Unsubscribe and leave VIPhone by emailing [email protected]. More VIPhone group options can be found by visiting http://groups.google.com/group/viphone?hl=en. --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. For more options, visit https://groups.google.com/d/optout.
