Thanks for trying that Alex, I was curious to see how the website would respond. I think that's as far as one can go, as an end user, in terms of being able to read the diagnostic report. It would be great if one day we could see more.
Grant From: [email protected] [mailto:[email protected]] On Behalf Of Alex Hall Sent: June 29, 2014 9:47 PM To: [email protected] Subject: Re: My Battery (was Tired of quality decline and considering switching to Droid) Thanks, I got it to run. Unhelpfully, it now shows a dialog that says my phone is reporting the following issue: power issue. I cannot activate the "continue" button to view more about this, though, for some reason, so can see no details or possible solutions Apple can offer. I know it will just say to bring it to an authorized repair center, but I'd still like to be able to complete this process and see just what Apple thinks about this. Still, I love that I can get the diagnostics to run at all; I thought that was something only Apple could initiate on a support phone call. On Jun 29, 2014, at 11:12 PM, Grant Hardy <[email protected]> wrote: Hi Alex, sorry, the address is http://getsupport.apple.com <http://getsupport.apple.com/> . If you select iPhone as the product and battery power/charging questions as the topic, you should be able to run diagnostics yourself. Obviously there's no obligation for you to try this since you've already been told there's an issue. I'm just genuinely curious whether you'd be told there's an issue right away (on the website) or whether you'd simply be directed to contact support. Cheers, Grant From: [email protected] <mailto:[email protected]> [mailto:[email protected]] On Behalf Of Alex Hall Sent: June 29, 2014 4:42 PM To: [email protected] <mailto:[email protected]> Subject: My Battery (was Tired of quality decline and considering switching to Droid) That sounds like a helpful website, but when I went to it, it just told me my warranty status (expired). There was nothing about any diagnostics or anything. Did I miss something? Thanks. On Jun 29, 2014, at 7:24 PM, Grant Hardy <[email protected] <mailto:[email protected]> > wrote: Hi Alex, I'm curious; have you ever gone to <http://selfsolve.apple.com/> http://selfsolve.apple.com and ran diagnostics on your own? Since Apple told you that you have a battery issue, I'm curious what the website would display to you (as an end user). Grant From: <mailto:[email protected]> [email protected] [ <mailto:[email protected]> mailto:[email protected]] On Behalf Of Alex Hall Sent: June 29, 2014 2:09 PM To: <mailto:[email protected]> [email protected] Subject: Re: Tired of quality decline and considering switching to Droid I am having the same battery problems, also starting with iOS7. However, Apple ran a remote diagnostic on my phone when I called them, even though I didn't have Apple Care, and said that there is a hardware fault in my battery somewhere which is causing problems with fast draining. As was said, the battery is now one and a half years old and I use it constantly, so I'm not too surprised. I, too, would take a long and hard look at Android before switching. Maybe rent a tablet for a couple weeks, or see what your carrier's return policy is. Facebook is not Apple's fault at all, and I'd be interested to see how the same app performs on Android. also, remember that the iPhone6 will very probably have a larger screen, which means a larger battery. Many Android devices can offer longer battery lives simply because they are already bigger than the iPhone and so can sport more raw power to use. Finally, if battery drain is all in iOS, then who's to say iOS8 won't make a huge jump in battery? Obviously, the choice is yours. The bottom line is that Android is very different and has its own set of challenges, bugs, and shortcomings you need to know about before you start relying on it full time. No company is perfect, and of course you know what Apple's problems are. Just be sure you aren't trading those issues for an even bigger set with Android. On Jun 29, 2014, at 4:58 PM, Sieghard Weitzel < <mailto:[email protected]> [email protected]> wrote: Hi Eric, I doubt a top of the line Android phone will give you better battery life. I also would be interested to know what all these bugs in iOS 7 are and of course the fact that you are having issues with Facebook is not Apple's fault. As for dictation, I don't encounter the problems you have with SIRI putting in the word comma when I want it to put in the punctuation. According to what they said in the keynote dictation in iOS 8 will be much more responsive and while there are some Android fanboys on this list, I would highly recommend that you find a way to try Android before you commit to a high-end Android phone on a 2-year contract. I can't diagnose your battery issue, but having poor cell coverage definitely will suck battery as the phone constantly tries to connect and communicate with the towers.My nephew works in a very remote rural area in northern British Columbia and his is the same experience; however, if he is in town with a good signal his battery is just fine. Then you also have to keep in mind that if you got your iPhone 5 when it was released that the battery is now one and a half years old and any rechargeable battery degrades with time. Regards, Sieghard -----Original Message----- From: <mailto:[email protected]> [email protected][ <mailto:[email protected]> mailto:[email protected]] On Behalf Of Eric Brinkman Sent: Sunday, June 29, 2014 12:58 PM To: <mailto:[email protected]> [email protected] Subject: Tired of quality decline and considering switching to Droid As someone who uses GPS and browses the web regularly, the battery life on my iPhone 5 with the latest IOS has become completely unacceptable. I have read MacWorld's guide to improving battery life and followed their suggestions, but I am still lucky to have over 30% charge after a trip to NYC. If I don't put the phone into airplane mode while at work or bring a charger to the office, I will have 20% or less by the time I leave. And i don't even use my phone at work. There's just poor cell coverage in my office, but this wasn't a problem until recent months. I think it's due to the walls, as I am on Verizon and have no issues when outside. If I stay with IOS, I will buy a juice pack when I upgrade to the iPhone 6 this fall. But there are so many bugs in the latest IOS that I wonder whether I might be better off on Android. The dictation feature seems to have gotten less smart since IOS 7.1, often typing the word comma when I want a comma punctuation indicator. There are so many bugs with Facebook and VO that I could easily spend five paragraphs detailing them. Also, I really don't think I should need to buy a juice pack, as I didn't have much of an issue with the battery life prior to IOS 7. These issues are the result of Apple rushing products out the door before they are ready, something that's been crippling the company ever since the IOS 6 Maps debacle. Had you asked me a year ago, I would've said I'll never switch to Droid, but now I'm not so sure. Does anyone on this list know what the situation is on Droid concerning GPS and accessibility? The last time I heard, good screen-reading software was available but I wasn't sure about GPS. I have heard that now Google's dictation functionality is in many ways smarter than Siri. Is battery life far superior on the top-of-the-line Droid phones as well? Thanks in advance. Eric -- The following information is important for all members of the viphone list. All new members to the this list are moderated by default. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. The archives for this list can be searched at <http://www.mail-archive.com/[email protected]/> http://www.mail-archive.com/[email protected]/. --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to <mailto:[email protected]> [email protected]. To post to this group, send email to <mailto:[email protected]> [email protected]. Visit this group at <http://groups.google.com/group/viphone> http://groups.google.com/group/viphone. For more options, visit <https://groups.google.com/d/optout> https://groups.google.com/d/optout. -- The following information is important for all members of the viphone list. All new members to the this list are moderated by default. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. The archives for this list can be searched at <http://www.mail-archive.com/[email protected]/> http://www.mail-archive.com/[email protected]/. --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to <mailto:[email protected]> [email protected]. To post to this group, send email to <mailto:[email protected]> [email protected]. Visit this group at <http://groups.google.com/group/viphone> http://groups.google.com/group/viphone. For more options, visit <https://groups.google.com/d/optout> https://groups.google.com/d/optout. -- Have a great day, Alex Hall <mailto:[email protected]> [email protected] -- The following information is important for all members of the viphone list. All new members to the this list are moderated by default. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. The archives for this list can be searched at <http://www.mail-archive.com/[email protected]/> http://www.mail-archive.com/[email protected]/. --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to <mailto:[email protected]> [email protected]. To post to this group, send email to <mailto:[email protected]> [email protected]. Visit this group at <http://groups.google.com/group/viphone> http://groups.google.com/group/viphone. For more options, visit <https://groups.google.com/d/optout> https://groups.google.com/d/optout. -- The following information is important for all members of the viphone list. All new members to the this list are moderated by default. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. The archives for this list can be searched at <http://www.mail-archive.com/[email protected]/> http://www.mail-archive.com/[email protected]/. --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to <mailto:[email protected]> [email protected]. To post to this group, send email to <mailto:[email protected]> [email protected]. Visit this group at <http://groups.google.com/group/viphone> http://groups.google.com/group/viphone. For more options, visit <https://groups.google.com/d/optout> https://groups.google.com/d/optout. -- Have a great day, Alex Hall [email protected] <mailto:[email protected]> -- The following information is important for all members of the viphone list. All new members to the this list are moderated by default. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. The archives for this list can be searched at http://www.mail-archive.com/[email protected]/. --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected] <mailto:[email protected]> . To post to this group, send email to [email protected] <mailto:[email protected]> . Visit this group at http://groups.google.com/group/viphone. For more options, visit https://groups.google.com/d/optout. -- The following information is important for all members of the viphone list. All new members to the this list are moderated by default. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. The archives for this list can be searched at http://www.mail-archive.com/[email protected]/. --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected] <mailto:[email protected]> . To post to this group, send email to [email protected] <mailto:[email protected]> . Visit this group at http://groups.google.com/group/viphone. For more options, visit https://groups.google.com/d/optout. -- Have a great day, Alex Hall [email protected] <mailto:[email protected]> -- The following information is important for all members of the viphone list. All new members to the this list are moderated by default. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. The archives for this list can be searched at http://www.mail-archive.com/[email protected]/. --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected] <mailto:[email protected]> . To post to this group, send email to [email protected] <mailto:[email protected]> . Visit this group at http://groups.google.com/group/viphone. For more options, visit https://groups.google.com/d/optout. -- The following information is important for all members of the viphone list. All new members to the this list are moderated by default. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. The archives for this list can be searched at http://www.mail-archive.com/[email protected]/. --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/viphone. For more options, visit https://groups.google.com/d/optout.
