There are some blind people working in the stores, but in general I agree with the sentiment expressed below. I know some folks who always complain about poor customer service, but when I have dealt with some of the same entities, I have had a much different experience.
Andy From: Anthony Vece Sent: Saturday, July 05, 2014 5:33 PM To: [email protected] Subject: Re: apple care often wrong (cont.) If you are diplomatic and, you invest the same amount of time and emotion that you want to be treated with, you can usually get people to understand. Sent from my iPhone 5s! On Jul 5, 2014, at 7:53 PM, Scott Berry <[email protected]> wrote: this is why it is so important to have blind people working as special agents for Pete for people like yourself who are totally blind currently there are none and I am hoping to make a change in that Sent from my iPhone On Jul 5, 2014, at 14:58, David Gross <[email protected]> wrote: Previously I promised an update on my ongoing issues with apple care support. First I want to point out that every phone conversation I have is with the special disabilities cue at the 877-204-3930. I had my in store appointment/diagnostic with my Iphone 4s on Wednesday 7/2/14. Original issue was folks said they could not hear me when I used the phone on speaker. The diagnostic found no issue with the speaker, but did find fault with the battery, so the device was replaced at no cost under my apple care extended coverage. On my original phone, I had downloaded ios 7.12 the day before I went to the store. When I left the store Wednesday, the download was only partially complete. Because I have wifi at home, and cloud backup for the phone, they said it would fully restore within 24 hours. Meanwhile, I had to reload passwords/log ins to a couple dozen apps. painful. Now on Saturday 7/5, I get prompts that the restore process is not complete, that 7.12 update is still not downloaded. I talked to a different apple care rep who said he will have to walk me through another new reset process to complete the backup. I’m not looking forward to this. I hope he knows more about what he is talking about than the first rep who wanted me to do a reset. Really don’t want to have to do all those app logins again. -- The following information is important for all members of the viphone list. All new members to the this list are moderated by default. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. The archives for this list can be searched at http://www.mail-archive.com/[email protected]/. --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/viphone. For more options, visit https://groups.google.com/d/optout. -- The following information is important for all members of the viphone list. 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If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. The archives for this list can be searched at http://www.mail-archive.com/[email protected]/. --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/viphone. For more options, visit https://groups.google.com/d/optout. I'm not wearing a diaper, so don't try to change me. -- The following information is important for all members of the viphone list. All new members to the this list are moderated by default. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. The archives for this list can be searched at http://www.mail-archive.com/[email protected]/. --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/viphone. For more options, visit https://groups.google.com/d/optout.
