I had mentioned before when I got my iPhone 6 plus on the AT&T
Next plan, that I was going to pay off their installment plan
right away, and then get the phone unlocked. But, grin, guess I
must have bragged a bit too much, as that sure isn't happening.
I did indeed use the MyAT&T app to pay off the plan, even got the
confirming email from them. But, due to the known focus issues
with iOS 8.1, it took me forever to figure out how to pay the
thing, thus I got billed for one installment first.
Then, even after the plan had been paid off, I kept getting
billed for the installments, and the payment I made got applied
to my regular phone bill as a credit.
When I called AT&T the first time, they said they would fix.
But, when my next bill came out and still showed the money on the
regular phone bill, another person told me that the Next plan was
really hard to pay off early, either through the app, or calling
into their service center. He said the best way he knew of to
get it done, was to actually go into an AT&T store. Bottom line,
even though the MyAT&T app has an area that lets you manage/pay
off your Next installment plan, be aware that choosing that
option may very well not work. The way I left it with the last
representative was that plan A the installment plan would finally
be paid off with this next bill cycle, or plan B I would call
back and get a refund of the payment within 72 hours if the
credit was still showing on my account and then go to an AT&T
store to pay off the plan. Oh, yes, because I had that credit
sitting on my regular phone bill, and I do have the combined
billing for my home and cell, I couldn't make a payment myself,
either online or with the app, because of having a $300 credit on
the account. Thus, the customer service representative took my
regular payment for this month; and, as he pointed out to me, he
very nicely didn't charge me the normal $5 for making a payment
through a representative.
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