Paul,

Send an email to [email protected]. If you have your email receipt 
showing that you purchased the ringtone it would be best if you forwarded that 
email and just explain the problem referring to your purchase receipt.

-----Original Message-----
From: [email protected] [mailto:[email protected]] On Behalf Of 
Paul Ferrara
Sent: Friday, November 21, 2014 9:41 AM
To: [email protected]
Subject: Re: Warning about purchasing ringtones

How do you let them know this happened? We had this issue also.


Paul


-----Original Message-----
From: christopher hallsworth
Sent: Friday, November 21, 2014 7:50 AM
To: Viphone
Subject: Warning about purchasing ringtones

Hi all
If you plan to buy ringtones in the near future, please adheed to this warning.
A few days ago friend and list member Hannah and myself purchased some 
ringtones directly on our devices. All went well, except when we came to turn 
them on the next day the purchases disappeared without trace and iTunes wasn't 
even involved. We have notified iTunes Store Support of this so we see what 
happens. But for now, please be careful and back up any tones you have 
purchased. Alternatively, you can make your own and they shouldn't disappear 
unless you delete them from iTunes then syn your device.
Thank you for reading.

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