William, I used that harsh tone writing to Andy Harter because I think he replied to my Emails with little regard to my questions.
I am a developer too, and I don't want to insult Andy. If he feels insulted, I ask Andy to excuse me. I hope this clarify the thread. I am only looking for collaboration. I asked Andy to give me details on the bug #19 and about the suggested workaround: >From: "MECMATICA - Massimo Sala" <[EMAIL PROTECTED]> >To: "'Andy Harter'" <[EMAIL PROTECTED]> >Sent: Friday, December 13, 2002 8:37 AM > > I need to know all about this bug and about its workaround (that isn't a real solution, right?). > > I also ask you if it isn't possible for VNC server to run without the VNCHOOKS.DLL. > What about a option to disable it? You can see Andy's reply: >From: Andy Harter [SMTP:[EMAIL PROTECTED]] >Sent: venerdl 13 dicembre 2002 15.41 >To: MECMATICA - Massimo Sala >does your application work with VNC or not? I feel unsatisfied with this reply (he didn't give me the requested info - and I am not asking for an immediate solution), so I post my questions to the list, with some personal feelings. I don't pretend Andy solves this bug, but I think that I can "probe" RealVNC level of service when they publish on RealVNC site http://www.realvnc.com/support.html >We offer both annual and per-incident support packages tailored to your individual needs. Our services include one-business-day turnaround for initial response to support incidents, rapid bug fixes and early access to new releases. I will decide on Andy / RealVNC team answers about to subscribe their support services. We developers can debug the applications, not end-users. As I said, I want to use RealVNC (or other software, like PcAnywhere, TightVNC, UltraVNC, ...) to support my customers. And also to you, William, I say this about VNC: > And what about the end-users? > When an application doesn't work, do users have always to check if the > application fails because its bugs, Windows bugs, VNC side-effects or > other software interfering with ? Do you think, for example, that my application can work fine with RealVNC, but I cannot trust all the applications installed by users? I cannot say to my customers: on your computer you can only have Windows, VNC and our software. This is what I mean when I am talking about "personal use / own risk" versus "commercial grade applications" claiming "one-business-day turnaround...". By the way, yes, our applications run fine with RealVNC and TightVNC. Best regards, Massimo Sala -----Messaggio originale----- Da: William Hooper [SMTP:[EMAIL PROTECTED]] Inviato: martedl 17 dicembre 2002 16.58 A: [EMAIL PROTECTED] Oggetto: Re: RelVNC bug 19 ----- Original Message ----- From: "MECMATICA - Massimo Sala" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Sent: Tuesday, December 17, 2002 3:04 AM Subject: RelVNC bug 19 [snip] > If VNC has this side-effect, VNC developers have to fix it. > > Do you think all the software houses using VNC have to check all the used > components against VNC ? > And what about the end-users? > When an application doesn't work, do users have always to check if the > application fails because its bugs, Windows bugs, VNC side-effects or other > software interfering with ? [snip] > Perhaps my assumption is wrong, VNC isn't a software for real production > environment, it is only a programmer team exercise, to use at home and at > own risk. > Massimo <rant mode> I am constantly amazed by mails trying to get something fixed that go out of their way to try to insult the developers. First, you don't answer the question asked (Does your app work?), then you proceed on a rant about how VNC will never make it with this bug. News flash, VNC has been working for a large number of people for years. No one is holding a gun to your head saying you have to use VNC, go pay for PCAnywhere or something if you don't like it. Checking for the problem sounds easy.... Does it work when a VNC session isn't connected? Does it stop when VNC is connected? If both answers are yes then use the work around. Done. That said, the status of the bug is "Under consideration" which if I understand it correctly means the developers are trying to gather info as to why this happens so they can fix it. Either provide repeatable examples or experience, or use the work around and quit complaining. Maybe my message is a little harsh, but I think it follows the tone you have set with your e-mail. You are getting free software (Free as in speech and free as in beer). Insulting people that are working to provide it does no one any good. </rant mode> BTW - Don't start flaming VNC for my opinions, because I am in no way connected, other than a satisfied user. Keep up the good work, guys. -- William Hooper I don't suffer from insanity, I enjoy every minute of it _______________________________________________ VNC-List mailing list [EMAIL PROTECTED] http://www.realvnc.com/mailman/listinfo/vnc-list _______________________________________________ VNC-List mailing list [EMAIL PROTECTED] http://www.realvnc.com/mailman/listinfo/vnc-list
