On Friday 26 November 2004 05:19, Doyal McVicker wrote:
> Hi Kevin,
>
> I would first suggest that you change the way you are trying to establish
> the connection.  I have found when using dynamic IP address it is much
> simpler to have the person running the VNC server to make the contact by
> adding a new client.
>
> I hope you have a static ip address as this will make it much easier for
> her to make the connection.
>
> You will need to have the listening viewer.   You will have to open ports
> 5500 and 5900 in your router.
> Your mother would have to insert your IP address in the connect new client
> window that opens when she click on add a new client.(Right click on the
> VNC icon on the task bar.)  I have been using this method for quite a few
> months now with
> Real VNC 4.0.
>
> Port 5800 only serves up a java applet to allow connection to the VNC
> server on port 5900.
>
> I hope this gives you a simpler choice.  I have a 83 year old non computer
> knowledge user that I help with problems.  It makes it much better for me
> if I don't have to spend travel time.
>
> If you think I can help let me know.
>
> Doyal McVicker
>
>
This is the way that I also do it...
the way it works is as this:

When your mother calls because of a problem, and you want to see her screen, 
you need to start a vncviewer in listening mode (There is an Icon in 
Start-Programs for this).

Then your mother needs to "Add new client" to you, as described above.  This 
is often refered to as a "Reverse connection".  

I've simplified this process by creating a desktop Icon called "Screen to 
Jerry", so the people I support only have to double click it, when I tell 
them to over the phone...

Jerry
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