I have set up VNC Server 4.0 on a Windows 2000 SBS box behind a firewall. I have forwarded ports 5900 and 5800. I have successfully connected to the server locally, via a dial-up laptop and from a remote PC behind another firewall (all running Windows XP Pro SP2, VNC Client 4.0).

When the support organisation that this was set up for try to connect they authenticate successully but then get the dreaded black screen. I can see the cursor moving but they get nothing. They use VNC Client 4.0 regularly to provide remote support so we are confident that their setup is correct as well.

Any ideas, suggestions, (hope)?

TIA.
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