Hello
after a long absence. Again thank you all for the help. I thought'd id post my final-ish solution to my problem as a thank u:


Setting up vnc so that Client Initiates a connection to a support machine from behind a firewall.


*Client side setup*

Install vnc (free edition) for windows. http://www.realvnc.com/download.html on the client. Use the default options for the install process.


Install vnc for each client that needs suppport.


No ports need to opened on client router.

Troubleshooting: check whether client machine has a firewall running. If so open port 5500


*Support side setup*

Install vnc

Its port 5500 needs to be opened, if firewall present.

Troubleshooting: check whether client machine has a firewall running. If so open port 5500


The support machine must listen for connections initiated by any client computer. This is done with the command:


/vncviewer -listen (on unix & windows commandline)/

/Running a listening viewer on windows has the same effect./

This tells the support machine to listen to any initiated connections on port 5500




*Setting up a link that initiates a connection from the client machine to the support machine.*


  1.

     put the following in a .bat file:

     /cd to/VNC/installation/

     /winvnc.exe -connect <the ip providing support>/

  2.

     Name the file /contactSupport.bat/

  3.

     To initiate a connection (note: the support machine must be
     running and listening for connections) just execute the bat file.
     An X window pops up on the support machine. The display will be
     that of the client machine.


Running a doing the above on a linux machine i believe requires the use of the 'vncconnect' command. Havnt tried it yet tho!


Again thank u.
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