OK, here are some answers.  I connected to my system with no graphics on
the screen.  It connected fine.  I then tried to view a photo, full
screen, using the standard XP preview viewer.  It painted the entire
screen (with me not moving my mouse at all), and then when it was done
painting, the viewer just terminated.  No error message, no crash, no
log file, nothing.  It was as if I had hit the close button, or gone to
the Task Manager and terminated the process.  It also didn't ask me if I
wanted to reconnect, which it is set to do by default.

OK, I reconnected to the machine, and it started painting, again with me
not moving my mouse.  It got partway done, and then exited.  This time,
though, at least I got an error message.  It says:  "read: Connection
reset by peer (10054).  Do you wish to attempt to reconnect to <IP
address>?"  (Obviously the real IP address appeared there.  Again,
though, no log file.

There are no wireless links in the picture.  My viewer here is connected
directly to our network, which is then connected to the Internet via T1
(or higher speed).

The Windows Event Log on the host shows some "Connections: closed: <IP
address> (Timed out)" messages, along with some that say, "Connections:
closed: <IP address> (read: Connection reset by peer (10054))".

Anything else  I can provide?

(BTW, not moving the mouse while it's loading is very frustrating,
because I always forget, and when it's loading graphics, I get antsy.
:-)

-----Original Message-----
From: James Weatherall [mailto:[EMAIL PROTECTED] 
Sent: Wednesday, July 06, 2005 3:00 AM
To: Mickey Ferguson; 'B. Scott Smith'
Cc: [email protected]
Subject: RE: viewer crash when viewing graphics

Mickey,

The viewer can already handle arbitrary-sized desktops, limited only by
the
available resources of the viewer computer.

What would be useful to know is what error you get when the connection
fails
during the initial screen download.  It would also be useful to know
whether
either viewer or server computer are connected via a wireless link to
the
Internet, and whether you still see the problem if you make sure not to
move
the mouse while the display contents are coming in (yes, this may
actually
make a difference...)
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