Bill,

In the absence of the Log entry, the server will log correctly.  It's only
if you have a broken Log entry that it won't.

What is the output you get when you run:

telnet <server> 5900

Regards,

Wez @ RealVNC Ltd.


> -----Original Message-----
> From: [EMAIL PROTECTED] 
> [mailto:[EMAIL PROTECTED] On Behalf Of Bill Gunter
> Sent: 17 August 2005 19:19
> To: James Weatherall
> Cc: [email protected]
> Subject: RE: authentication error
> 
> 
> Nope, no Log under that registry tree. And I definitely 
> haven't changed anything in the registry. Also, there is no 
> Log value under that tree on another machine that is logging 
> correctly.
> 
> On Wed, 2005-08-17 at 06:32 -0500, James Weatherall wrote:
> > Bill,
> > 
> > If you are connecting to any VNC 4 series server (including VNC 
> > Enterprise
> > Edition) for Windows, you will find "Connections: accepted" and
> > "Connections: closed" messages in the Application Event Log of the
> > computer 
> > on which the server is running.  The only reason that these 
> might not
> > be 
> > there is if you have explicitely reconfigured the server's logging
> > settings 
> > from the defaults.
> > 
> > Is there a Log value under HKLM/Software/RealVNC/WinVNC4 in the 
> > registry?
> > 
> > Regards,
> > 
> > Wez @ RealVNC Ltd.
> >  
> > 
> > > -----Original Message-----
> > > From: [EMAIL PROTECTED]  
> > > [mailto:[EMAIL PROTECTED] On Behalf Of Bill Gunter 
> > > Sent: 16 August 2005 20:15 
> > > To: James Weatherall 
> > > Cc: [email protected] 
> > > Subject: RE: authentication error 
> > >  
> > > The server seems to work fine in "VNC Password" mode, just not
> > Windows
> > > Auth mode.
> > >  
> > > On Tue, 2005-08-16 at 12:06 -0500, James Weatherall wrote:
> > > > Bill,
> > > >  
> > > > If VNC server isn't logging things to the Event Log then
> > something
> > > > somewhere
> > > > is pretty screwed up.  As a simple test, can you try  
> > > removing VNC from
> > > > the
> > > > machien and then reinstalling it?  This will cause the  
> > > service to be
> > > > unregistered and reregistered, which will cause certain logging
> > &
> > > > permissions to be reset to the correct values.
> > > >  
> > > > Regards,
> > > >  
> > > > Wez @ RealVNC Ltd.
> > > >   
> > > >  
> > > > > -----Original Message-----  
> > > > > From: Bill Gunter [mailto:[EMAIL PROTECTED]   
> > > > > Sent: 16 August 2005 18:00
> > > > > To: James Weatherall  
> > > > > Cc: [email protected]  
> > > > > Subject: RE: authentication error  
> > > > >   
> > > > > Other things are being logged, so that's doubtful. I also   
> > > > > tried shutting
> > > > > down the vnc service to make sure I'm not hitting some other 
> > > > machine
> > > > > from my client, and I got a connection refused, so I'm
> > definitely
> > > > > hitting this server.
> > > > >   
> > > > > On Tue, 2005-08-16 at 11:58 -0500, James Weatherall wrote:
> > > > > > Bill,
> > > > > >   
> > > > > > Are you sure that the Application Event Log isn't full?
> > > > > >   
> > > > > > Cheers,
> > > > > >   
> > > > > > Wez @ RealVNC Ltd.   
> > > > > >    
> > > > > >   
> > > > > > > -----Original Message-----   
> > > > > > > From: Bill Gunter [mailto:[EMAIL PROTECTED]    
> > > > > > > Sent: 16 August 2005 17:55   
> > > > > > > To: James Weatherall   
> > > > > > > Cc: [email protected]   
> > > > > > > Subject: RE: authentication error   
> > > > > > >    
> > > > > > > Positive. I'm RDP'd into the server and looking at the
> > > > Application
> > > > > > log   
> > > > > > > right now. The last success log was at 10:08 today and    
> > > > > > > nothing has been   
> > > > > > > logged from WinVNC since, even though I've been trying    
> > > > > > > constantly to vnc   
> > > > > > > into the machine.   
> > > > > > >    
> > > > > > > On Tue, 2005-08-16 at 11:52 -0500, James Weatherall
> > wrote:   
> > > > > > > > Bill,   
> > > > > > > >    
> > > > > > > > Are you sure that you're looking at the Application
> > Event    
> > > > > > > Log of the    
> > > > > > > > computer on which VNC server is running, and not
> > > the log on    
> > > > > > > a domain    
> > > > > > > > controller?   
> > > > > > > >    
> > > > > > > > The Application Event Log will contain a number of
> > > > Information   
> > > > > > > > messages from    
> > > > > > > > WinVNC4, starting "Connections: accepted" or
> > "Connections:
> > > > > > closed",   
> > > > > > > > for each    
> > > > > > > > connection that is made to the server.   
> > > > > > > >    
> > > > > > > > Success Audits will be logged either to a domain
> > controller,
> > > > or
> > > > > > to   
> > > > > > > > the    
> > > > > > > > computer on which VNC Server is running, depending on
> > your
> > > > > > network   
> > > > > > > > setup.   
> > > > > > > >    
> > > > > > > > Regards,   
> > > > > > > >    
> > > > > > > > Wez @ RealVNC Ltd.    
> > > > > > > >     
> > > > > > > >    
> > > > > > > > > -----Original Message-----    
> > > > > > > > > From: Bill Gunter [mailto:[EMAIL PROTECTED]     
> > > > > > > > > Sent: 16 August 2005 17:46    
> > > > > > > > > To: James Weatherall    
> > > > > > > > > Cc: [email protected]    
> > > > > > > > > Subject: RE: authentication error    
> > > > > > > > >     
> > > > > > > > > James,     
> > > > > > > > >     
> > > > > > > > > Nothing is logged to the application log when I
> > > get this     
> > > > > > > > > error. The only    
> > > > > > > > > entries with a source of WinVNC are the Success
> > > Audits when
> > > > > > the    
> > > > > > > > > connection actually works. When it doesn't work and   
> > > > > produces     
> > > > > > > > > the error,    
> > > > > > > > > nothing gets logged.    
> > > > > > > > >     
> > > > > > > > > On Tue, 2005-08-16 at 11:36 -0500, James Weatherall
> > > > wrote:    
> > > > > > > > > > Bill,    
> > > > > > > > > >     
> > > > > > > > > > In this instance there will be messages logged to
> > the    
> > > > > > > Application    
> > > > > > > > > > Event Log     
> > > > > > > > > > of the server on which VNC Server Enterprise
> > > Edition for
> > > > > > Windows   
> > > > > > > > is    
> > > > > > > > > > running.     
> > > > > > > > > > The error message will originate from WinVNC4 and
> > will
> > > > > > indicate   
> > > > > > > > the    
> > > > > > > > > > reason     
> > > > > > > > > > for the authentication failure.    
> > > > > > > > > >     
> > > > > > > > > > Regards,    
> > > > > > > > > >     
> > > > > > > > > > Wez @ RealVNC Ltd.     
> > > > > > > > > >      
> > > > > > > > > >     
> > > > > > > > > > > -----Original Message-----     
> > > > > > > > > > > From: [EMAIL PROTECTED]      
> > > > > > > > > > > [mailto:[EMAIL PROTECTED] On Behalf Of
> > Bill
> > > > > > Gunter     
> > > > > > > > > > > Sent: 16 August 2005 16:50     
> > > > > > > > > > > To: [email protected]     
> > > > > > > > > > > Subject: authentication error     
> > > > > > > > > > >      
> > > > > > > > > > > I've been testing out realvnc enterprise
> > > edition and am
> > > > > > having   
> > > > > > > > an     
> > > > > > > > > > > intermittent problem. I'm trying to connect with
> > the
> > > > > > linux      
> > > > > > > > > > > E4_1_7 client     
> > > > > > > > > > > to a Win2k server running the same version of the
> > > > server
> > > > > > with    
> > > > > > > > > > Windows     
> > > > > > > > > > > authentication. I get this error:     
> > > > > > > > > > >      
> > > > > > > > > > >  SelectSocke: An authentication error
> > > occurred.  See    
> > > > > > > the server    
> > > > > > > > > > error     
> > > > > > > > > > > log for     
> > > > > > > > > > >               details.     
> > > > > > > > > > >      
> > > > > > > > > > > I can find nothing in the server error log (I
> > > assume    
> > > > > > > this is      
> > > > > > > > > > > the windows     
> > > > > > > > > > > event log). It's accepting my password 
> because when
> > > > I     
> > > > > > > > > deliberately     
> > > > > > > > > > > mistype it I get this error:     
> > > > > > > > > > >      
> > > > > > > > > > >   SelectSocke: Either the username was not
> > recognised,
> > > > or
> > > > > > the    
> > > > > > > > > > password     
> > > > > > > > > > > was     
> > > > > > > > > > >               incorrect     
> > > > > > > > > > >      
> > > > > > > > > > > Any help would be appreciated. I want to
> > purchase     
> > > > > > > > > licenses for the     
> > > > > > > > > > > enterprise version but cannot if we can't
> > > solve this    
> > > > > > > problem.     
> > > > > > > > > > >      
> > > > > > > > > > > Thanks.     
> > > > > > > > > > >      
> > > > > > > > > > > --      
> > > > > > > > > > > Bill Gunter      
> > > > > > > > > > > Assistant Director of Information Systems      
> > > > > > > > > > >        
> > > > > > > > > > > ARC Systems      
> > > > > > > > > > > P: 512.358.5377      
> > > > > > > > > > > F: 512.892.5552      
> > > > > > > > > > > <www.arcsystems.com>     
> > > > > > > > > > > 
> _______________________________________________     
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