This is a firewall problem. Disable your Windows Firewall and use a hardware
firewall. When I switched to Smoothwall, this problem disappeared together
with other problems. Especially the more recent release of Windows and MCE
definitely is a recent release. My problem was with 2K3

On 5/3/06, S B <[EMAIL PROTECTED]> wrote:
>
> Hi,
>
> FYI: I observed that this problem occurs only when the "colour level" is
> "Full", when set to "Medium" it has not occured the entire day yesterday
> (whereas with "colour level" set to "Full" it used to freeze atleast 2-3
> times a day).
>
> Regards,
> - Sudhin.
>
> On 5/2/06, Alex Pelts <[EMAIL PROTECTED]> wrote:
> >
> > The exact step is to match MTU of your VPN to MTU of your physical
> > network. Unfortunately there are no automated tools. Safe way is to make
> > your VPN MTU 1300, which is smaller than an average physical network
> MTU.
> >
> > Regards,
> > Alex
> >
> >
> > S B wrote:
> > > Alex,
> > >
> > > On 4/26/06, Alex Pelts <[EMAIL PROTECTED]> wrote:
> > >> James,
> > >> I am not trying to ask help on the forum. I am just telling what I
> > >> observed and how I fixed it. My VPN software made by cisco and I
> think
> > >> ...
> > >
> > > it. I will be happy to provide more details if you want them.
> > >
> > >
> > > Could please provide me more details about what were the exact steps
> you
> > > took to fix the problem?
> > >
> > > My company uses Junipter Networks' Secure application manager, I will
> > let
> > > our admin know what you did so that he can apply similar fix to our
> VPN.
> > >
> > > Thanks,
> > > - Sudhin.
> > >
> > >
> > > Regards,
> > >> Alex
> > >>
> > >>
> > >> James Weatherall wrote:
> > >>> Hi Alex,
> > >>>
> > >>> Yes, TCP sends packets, but VNC doesn't - VNC sends a stream of
> bytes
> > >> and
> > >>> the TCP stack is then responsible for splitting that stream into a
> > >> sequence
> > >>> of packets of an appropriate size for the underlying network.
> > >>>
> > >>> The problems you're seeing are most likely caused by faulty VPN
> > software
> > >> not
> > >>> indicating the MTU correctly to the two ends of the connection,
> > >> resulting in
> > >>> TCP splitting the data stream into chunks that are too large for the
> > >> VPN.
> > >>> Your best bet is therefore to contact your VPN vendor for support
> for
> > >> their
> > >>> product.
> > >>>
> > >>> Cheers,
> > >>>
> > >>> Wez @ RealVNC Ltd.
> > >>>
> > >>>
> > >>>
> > >>>> -----Original Message-----
> > >>>> From: Alex Pelts [mailto:[EMAIL PROTECTED]
> > >>>> Sent: 26 April 2006 16:50
> > >>>> To: James Weatherall
> > >>>> Cc: 'S B'; [email protected]
> > >>>> Subject: Re: VNC freezing on Win XP Media Center Edition SP2
> > >>>>
> > >>>> Well tcp stack sends packets. It all has to do with the single
> write
> > >>>> length that most likely goes out as a packet. If the write is
> > >>>> large it
> > >>>> will fill one or more full vpn packets that can't be
> > >>>> fragmented and will
> > >>>> be dropped. You can try it yourself. To tell you the truth I am not
> a
> > >>>> TCP expert so I cant tell you the exact reason. I am sure that if
> you
> > >>>> run ethereal you can find some clues rather quickly.
> > >>>>
> > >>>> All I know that lowering MTU on my VPN interface fixed these
> > problems.
> > >>>>
> > >>>> Regards,
> > >>>> Alex
> > >>>>
> > >>>>
> > >>>> James Weatherall wrote:
> > >>>>> Hi Alex,
> > >>>>>
> > >>>>> VNC doesn't send packets at all - it runs over TCP.
> > >>>>>
> > >>>>> Cheers,
> > >>>>>
> > >>>>> Wez @ RealVNC Ltd.
> > >>>>>
> > >>>>>
> > >>>>>> -----Original Message-----
> > >>>>>> From: [EMAIL PROTECTED]
> > >>>>>> [mailto:[EMAIL PROTECTED] On Behalf Of Alex Pelts
> > >>>>>> Sent: 25 April 2006 19:14
> > >>>>>> To: James Weatherall
> > >>>>>> Cc: 'S B'; [email protected]
> > >>>>>> Subject: Re: VNC freezing on Win XP Media Center Edition SP2
> > >>>>>>
> > >>>>>> The VPN has MTU larger than MTU of physical network. Lots of
> > >>>>>> packets are
> > >>>>>> dropped as somehow VNC sends rather large packets. I had
> > >>>> this problem
> > >>>>>> myself until I lowered MTU to below of the physical network MTU.
> > >>>>>>
> > >>>>>> The symptoms were:
> > >>>>>> 1. screen would render half way and then stop.
> > >>>>>> 2. screen updates were extremely slow
> > >>>>>> 3. Connection would go for some short time and then would
> > >>>> be dropped.
> > >>>>>> I am not sure why MTU is causing that effect. I think that
> > >>>>>> VPN packets
> > >>>>>> can not be fragmented so they are dropped and there is a
> > >>>> large packet
> > >>>>>> loss. I am not sure how VNC reacts to large packet loss.
> > >>>>>>
> > >>>>>> Regards,
> > >>>>>> Alex
> > >>>>>>
> > >>>>>>
> > >>>>>> James Weatherall wrote:
> > >>>>>>> Hi Alex,
> > >>>>>>>
> > >>>>>>> Can you provide any more information on why that causes the
> > >>>>>> effect SB is
> > >>>>>>> seeing?
> > >>>>>>>
> > >>>>>>> Cheers,
> > >>>>>>>
> > >>>>>>> Wez @ RealVNC Ltd.
> > >>>>>>>
> > >>>>>>>
> > >>>>>>>> -----Original Message-----
> > >>>>>>>> From: [EMAIL PROTECTED]
> > >>>>>>>> [mailto:[EMAIL PROTECTED] On Behalf Of Alex Pelts
> > >>>>>>>> Sent: 25 April 2006 07:07
> > >>>>>>>> To: S B
> > >>>>>>>> Cc: [email protected]
> > >>>>>>>> Subject: Re: VNC freezing on Win XP Media Center Edition SP2
> > >>>>>>>>
> > >>>>>>>> MTU is too large on your vpn connection.
> > >>>>>>>>
> > >>>>>>>> Regards,
> > >>>>>>>> Alex
> > >>>>>>>>
> > >>>>>>>>
> > >>>>>>>> S B wrote:
> > >>>>>>>>> Hi,
> > >>>>>>>>>
> > >>>>>>>>> I just bought a new computer from Dell (Intel dual core
> > >>>>>>>> 2.8GHz, 1GB RAM
> > >>>>>>>>> running Win XP Media Center w/ SP2), and downloaded VNC 4.4
> > >>>>>>>> viewer on it.
> > >>>>>>>>> When I VNC to my work machine, VNC viewer freezes
> > >>>>>>>> intermittently. Some times
> > >>>>>>>>> immediately after logging in and some times after 10-15
> > >>>>>>>> minutes of work. Did
> > >>>>>>>>> anyone here faced a similar problem? How do I fix this
> problem.
> > >>>>>>>>>
> > >>>>>>>>> Thanks,
> > >>>>>>>>> - SB
> > >>>>>>>>> _______________________________________________
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> > >>>>>>>>> http://www.realvnc.com/mailman/listinfo/vnc-list
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-- 
{Celia}
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