Hi Robert, Please submit support requests via http://www.realvnc.com/support.html.
The problem you are having is that the "vine viewer" software is based on our old VNC 3 system and doesn't support the advanced session security provided by VNC Personal Edition. We don't currently have a VNC Personal Edition release for Mac OS X, but you can use the VNC Enterprise Edition viewer for Mac OS X instead, to connect to the VNC Personal Edition server. Regards, Wez @ RealVNC Ltd > -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] On Behalf Of Robert D. > Sent: 02 March 2007 18:52 > To: VNC-List > Subject: 'Security Type' and 3.3 Viewer > > I just had my mom install the personal edition and add the > license key. > She ran the realvnc server after adding the login password. > > Now, from my end, when I use a purchased version of Vine-Viewer to try > and access hers, I get error message that says > Connection Failed: Authentication Failure - No configured > security type > is supported by 3.3 viewer. > > since I can no longer access her computer, I can not fix this > problem. I > was on it earlier with the free version ... > > please explain exactly the process I tell her to correct the > situation. > > > thanks > _______________________________________________ > VNC-List mailing list > [email protected] > To remove yourself from the list visit: > http://www.realvnc.com/mailman/listinfo/vnc-list _______________________________________________ VNC-List mailing list [email protected] To remove yourself from the list visit: http://www.realvnc.com/mailman/listinfo/vnc-list
