Hi Kevin, The response you're getting from the nettest page indicates that something other than a VNC server is using port 5900, probably a root-kit of some sort. You will need to first check that the customer is using at least version P4.2.3 of VNC Personal Edition, so that their system isn't vulernable to the issue of 12th May 2006, and then run a full virus-scan of the system to hopefully detect & remove the root-kit.
Cheers, Wez @ RealVNC Ltd > -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] On Behalf Of Kevin E Stevens > Sent: 26 April 2007 06:37 > To: [email protected] > Subject: Unknown server (:Welcome!ps) > > Hi, > > I set up one of our clients with VNC Server and Client about > a year and a half > ago. No problems until recently. She cannot get into her > server any longer. I > attempted and got an error. I connected her laptop within the > LAN and changed > the IP to connect to, to the local IP of the VNC Server and > got same error. I > went to your website on the server and ran the VNC Server > test page and got: > > "Connecting to port 5900... succeeded. > Waiting for server to send version string... > Unknown server: (:Welcome!ps)" > > I installed the latest version of the server and ran the test > page again and > got the same thing. > > I was going to contact support as she paid for the Personal > version product, > but I do not know her Customer ID, nor does she have a record > of it from 1 1/2 > years ago. > > Next?... > > Kevin > _______________________________________________ > VNC-List mailing list > [email protected] > To remove yourself from the list visit: > http://www.realvnc.com/mailman/listinfo/vnc-list _______________________________________________ VNC-List mailing list [email protected] To remove yourself from the list visit: http://www.realvnc.com/mailman/listinfo/vnc-list
