Hello: The solution to this turned out to be simple... even though I spent tens of hours determining what it was.
Nowhere in RealVNC documentation or list searches (or web searches) could I find the simple fact that - pre SP2 Windows Firewall - the exception for the ICF firewall (e.g. in XP Home SP1) must be configured to show 5900 as *both* internal and external ports. 'Intuitively', I configured the firewall to match the VNC port configuration. That simply didn't work. If there is an additional exception required for the HTTP (5800) port, I don't know... just happy to have things working from the 'stock' VNC Viewer on a Mac. I may post a detailed summary of my 'saga' for those who might have passing interest, though the particular 'specs' of the server/viewer arrangement may be rare indeed. Thanks. Peter B. ----- > >Hello... > >I'm new to this list and new to VNC as well... sorry for the overlong >post, but I'm hoping the detail provided might help promote a solution. > >I'm trying to access my elderly father's computer remotely. He's on XP >Home SP1, I'm on a Mac. I'm currently able to 'get in' using PCNow, but >would prefer to use RealVNC, with PCNow as a 'backup' as needed. > >I had RealVNC working very nicely for a few hours a few weeks ago, but it >became necessary/desirable to uninstall Zone Alarm... which seems to have >'broken' the VNC connectivity. I've been trying ever since to restore it. > >Since then... > >RealVNC has been uninstalled and reinstalled. > >I created an exception for VNC in the connection firewall (ICF... pre >'Windows Firewall') and I tried to open both 5900 and 5800 ports. (There >is no router.) > >The VNC server is set to the default ports, with the Access Control field >empty. When the field has *any* address entered, even the default to >permit all connections, any remote connection attempt times out, and the >VNC Network Test reports (if I recall correctly) 'not a VNC server'. > >With the Access Control field empty, I can at least get to port 5900, but >the Network Test reports "Connecting to port 5900... succeeded. Waiting >for server to send version string... Unknown server ()" > >The remote viewer reports "The connection closed unexpectedly". > >The error in the Event Viewer (for the latter connection attempt) is >"SocketManager: unknown listener event: 0"... with no more informative >messages regarding connection failure. > >I've toggled the Access Control settings and the results above are >reproducible. I've tried different ports (in both the firewall and VNC) >with no luck. > >It seems like I *should* be able to make a connection... but I'm out of >ideas. > >I've searched the web and this list for the meanings of the various error >messages, and have found relevant information... but as yet no solution. > >I don't - honestly - know what more I can try with the setup I have now. > >I've thought (possibly) reinstalling Zone Alarm and creating an exception >for VNC might work. I've also considered updating the system to SP2 and >working with Windows Firewall. But at this point, I don't have a lot of >confidence either would work. > >Any suggestions would be enormously welcome. > >Thanks for your time. > >Peter B. > >----- > _______________________________________________ VNC-List mailing list [email protected] To remove yourself from the list visit: http://www.realvnc.com/mailman/listinfo/vnc-list
