Define 'general' support? We provide IT services to the NHS in the UK. We use VNC for remote support, but I'm sure if anyone wanted any paid VNC help, I'll see what I can do. Never known a company yet that would turn down business.
I can't say we specialise in VNC, but it is damn useful, and the price is certainly right! ;) It's actually one of the things we don't get asked about on the Helpdesk as it's only really the support staff that use it, and it's generally quite well behaved. Of course, now I've said that, you can guarantee it won't work next time I need it. Rich -----Original Message----- From: Alex K. Angelopoulos [mailto:[EMAIL PROTECTED]] Sent: 26 April 2002 15:57 To: [EMAIL PROTECTED] Subject: Re: Stupid Organizational Support Answers [Was: Re: No binaries!] LOL - BTW, Richard, does your company do "general" remote VNC support - or is it purely a byproduct of other things you do? I haven't seen anything about organizations which specialize in this for external remote connectivity anywhere... ----- Original Message ----- From: "Richard Clegg" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Sent: Friday, 2002-04-26 08:34 Subject: RE: Stupid Organizational Support Answers [Was: Re: No binaries!] > On behalf of support departments everywhere ... the worst I've had today is > > Me "Can I talk you through changing VNC password so I can fix it?" > Customer "No, I want to be there when you fix it." > Me "But you're there now." > Customer "I don't want it fixed now." > Me "So why did you phone?" > Customer "Because I want it fixed on Monday. I wanted to let you know now > so you could think about how to fix it." > Me "But I know how to fix it!" > Customer "Well, you'll still have to wait till Monday." > > Ah customers, can't live with them, can't shoot them ... > > -----Original Message----- > From: Alex K. Angelopoulos [mailto:[EMAIL PROTECTED]] > Sent: 26 April 2002 14:15 > To: [EMAIL PROTECTED] > Subject: Stupid Organizational Support Answers [Was: Re: No binaries!] > > > Sounds like you're in good shape, Glenn.. > > The one I always hate is - > > "Is it fixed yet??" > " Is _what_ fixed yet?" > > ----- Original Message ----- > From: "Glenn Mabbutt" <[EMAIL PROTECTED]> > To: <[EMAIL PROTECTED]> > Sent: Thursday, 2002-04-25 14:18 > Subject: RE: No binaries! [Was: RE: Getting started with Win NT4] > > > > Sorry for my poor attempt at humour - been spending much of today dealing > > with Worldcom's North America-wide routing problems... > > > > "Is it fixed yet??" > > "no." > > "Is it fixed yet??" > > "no." > --------------------------------------------------------------------- > To unsubscribe, mail [EMAIL PROTECTED] with the line: > 'unsubscribe vnc-list' in the message BODY > See also: http://www.uk.research.att.com/vnc/intouch.html > --------------------------------------------------------------------- > --------------------------------------------------------------------- > To unsubscribe, mail [EMAIL PROTECTED] with the line: > 'unsubscribe vnc-list' in the message BODY > See also: http://www.uk.research.att.com/vnc/intouch.html > --------------------------------------------------------------------- --------------------------------------------------------------------- To unsubscribe, mail [EMAIL PROTECTED] with the line: 'unsubscribe vnc-list' in the message BODY See also: http://www.uk.research.att.com/vnc/intouch.html --------------------------------------------------------------------- --------------------------------------------------------------------- To unsubscribe, mail [EMAIL PROTECTED] with the line: 'unsubscribe vnc-list' in the message BODY See also: http://www.uk.research.att.com/vnc/intouch.html ---------------------------------------------------------------------
