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Today's Topics:
1. Re: Looking for hosted IVR service provider (Mark Holloway)
2. Re: Looking for hosted IVR service provider (Darren Schreiber)
3. Re: Office 365 - Voice Services? (Peter Rad.)
4. AT&T Flexible Reach (Stappenbeck, Mark)
5. Re: AT&T Flexible Reach (Alex Balashov)
----------------------------------------------------------------------
Message: 1
Date: Sun, 30 Sep 2012 18:57:52 -0400
From: Mark Holloway <[email protected]>
To: Ryan Finnesey <[email protected]>
Cc: "[email protected]" <[email protected]>
Subject: Re: [VoiceOps] Looking for hosted IVR service provider
Message-ID: <[email protected]>
Content-Type: text/plain; charset="us-ascii"
It doesn't look like Microsoft sold TellMe.
Microsoft Tellme speech innovation
www.microsoft.com/en-us/tellme/
Microsoft Tellme lets people say what they want and get it.
On Sep 27, 2012, at 6:29 PM, Ryan Finnesey wrote:
> I think they sold off Tellme.
>
> Sent from my iPad
>
> On Sep 27, 2012, at 6:22 PM, "Mark Holloway" <[email protected]> wrote:
>
>> angel.com is quite popular for Hosted IVR. I believe TellMe (acquired by
>> Microsoft) is still offering Hosted IVR services as well.
>>
>> On Sep 27, 2012, at 12:13 PM, Carlos Alvarez wrote:
>>
>>> We have a customer who wants to do outbound calling with IVR for surveying
>>> purposes. We don't want to support an IVR application ourselves nor do we
>>> want the short ACD calling on our network. They've asked me to recommend
>>> some companies who can do this. Since the need is for surveys, not
>>> selling, no "press 1" type service is needed however they need some
>>> powerful capabilities for question skipping based on responses and
>>> randomizing response order.
>>>
>>> Their needs aren't huge, probably 10 concurrent when they have a project
>>> running and 5000-10000 total dials.
>>>
>>> --
>>> Carlos Alvarez
>>> TelEvolve
>>> 602-889-3003
>>>
>>>
>>> _______________________________________________
>>> VoiceOps mailing list
>>> [email protected]
>>> https://puck.nether.net/mailman/listinfo/voiceops
>>
>>
>> _______________________________________________
>> VoiceOps mailing list
>> [email protected]
>> https://puck.nether.net/mailman/listinfo/voiceops
>>
>
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Message: 2
Date: Sun, 30 Sep 2012 16:00:53 -0700
From: Darren Schreiber <[email protected]>
To: Mark Holloway <[email protected]>, Ryan Finnesey
<[email protected]>
Cc: "[email protected]" <[email protected]>
Subject: Re: [VoiceOps] Looking for hosted IVR service provider
Message-ID: <[email protected]>
Content-Type: text/plain; charset="us-ascii"
They kept licensing in place for some of the technology but otherwise sold it
off and moved the employees away. They are now part of 24/7.
http://www.zdnet.com/blog/microsoft/microsoft-offloads-some-speech-focused-assets-employees-to-247/11834
I met one of the original guys at the company two weeks ago actually, cool guy.
We met for drinks and it turned out he lives on my street. Small world. Sounds
like TellMe was a really cool company and transitioning it to 24/7 has
successfully breathed a lot of life back into it.
From: Mark Holloway <[email protected]<mailto:[email protected]>>
Date: Sunday, September 30, 2012 3:57 PM
To: Ryan Finnesey <[email protected]<mailto:[email protected]>>
Cc: "[email protected]<mailto:[email protected]>"
<[email protected]<mailto:[email protected]>>
Subject: Re: [VoiceOps] Looking for hosted IVR service provider
It doesn't look like Microsoft sold TellMe.
Microsoft Tellme speech innovation<http://www.microsoft.com/en-us/tellme/>
www.microsoft.com/en-us/<http://www.microsoft.com/en-us/>tellme/
Microsoft Tellme lets people say what they want and get it.
On Sep 27, 2012, at 6:29 PM, Ryan Finnesey wrote:
I think they sold off Tellme.
Sent from my iPad
On Sep 27, 2012, at 6:22 PM, "Mark Holloway"
<[email protected]<mailto:[email protected]>> wrote:
angel.com<http://angel.com> is quite popular for Hosted IVR. I believe TellMe
(acquired by Microsoft) is still offering Hosted IVR services as well.
On Sep 27, 2012, at 12:13 PM, Carlos Alvarez wrote:
We have a customer who wants to do outbound calling with IVR for surveying
purposes. We don't want to support an IVR application ourselves nor do we want
the short ACD calling on our network. They've asked me to recommend some
companies who can do this. Since the need is for surveys, not selling, no
"press 1" type service is needed however they need some powerful capabilities
for question skipping based on responses and randomizing response order.
Their needs aren't huge, probably 10 concurrent when they have a project
running and 5000-10000 total dials.
--
Carlos Alvarez
TelEvolve
602-889-3003
_______________________________________________
VoiceOps mailing list
[email protected]<mailto:[email protected]>
https://puck.nether.net/mailman/listinfo/voiceops
_______________________________________________
VoiceOps mailing list
[email protected]<mailto:[email protected]>
https://puck.nether.net/mailman/listinfo/voiceops
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------------------------------
Message: 3
Date: Mon, 01 Oct 2012 08:54:53 -0400
From: "Peter Rad." <[email protected]>
To: "[email protected]" <[email protected]>
Subject: Re: [VoiceOps] Office 365 - Voice Services?
Message-ID: <[email protected]>
Content-Type: text/plain; charset=windows-1252; format=flowed
On 9/28/2012 9:28 PM, Ryan Finnesey wrote:
> Can anyone recommend a company to work with to add voice services to Office
> 365?
>
> Cheers
> Ryan
>
>
There are SO many. (I rep for quite a few of them).
How many users?
Do you need to port or keep phone numbers? If so, what area code and
exchange.
What is the CPE or IAD? The reason I ask is that SIP Trunking is not a
standard like PRI. PRI is an ITU standard that allows for just two
configurations on equipment. SIP Trunking is NOT a standard. It is the
interpretation of 30 RFC's, so inter-operability between service
provider and hardware is imperative.
Thank you.
Regards,
Peter Radizeski
RAD-INFO, Inc.
Telecom Specialist ? a TCA Certified Telecom Professional
813.963.5884
------------------------------
Message: 4
Date: Mon, 1 Oct 2012 14:41:14 +0000
From: "Stappenbeck, Mark" <[email protected]>
To: "[email protected]" <[email protected]>
Subject: [VoiceOps] AT&T Flexible Reach
Message-ID:
<91f472bddc65554db36e0f14e0d4f5020d5d8...@iacedpexmbx02.corp.paetec.com>
Content-Type: text/plain; charset="us-ascii"
Does anyone have any experience certifying SIP endpoints with the AT&T product?
Having a hard time finding the correct department to start the interop process
with.
Thanks for any info you may have -Mark S
Mark Stappenbeck -Allworx Corp
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Message: 5
Date: Mon, 01 Oct 2012 11:05:26 -0400
From: Alex Balashov <[email protected]>
To: [email protected]
Subject: Re: [VoiceOps] AT&T Flexible Reach
Message-ID: <[email protected]>
Content-Type: text/plain; charset=ISO-8859-1; format=flowed
On 10/01/2012 10:41 AM, Stappenbeck, Mark wrote:
> Does anyone have any experience certifying SIP endpoints with the AT&T
> product?
>
> Having a hard time finding the correct department to start the interop
> process with.
Stupid question, but hasn't your account manager given you clear next
steps, and contacts?
--
Alex Balashov - Principal
Evariste Systems LLC
235 E Ponce de Leon Ave
Suite 106
Decatur, GA 30030
Tel: +1-678-954-0670
Fax: +1-404-961-1892
Web: http://www.evaristesys.com/, http://www.alexbalashov.com/
------------------------------
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End of VoiceOps Digest, Vol 40, Issue 1
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