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Today's Topics:
1. Re: Issue with one touch call list buttons on Polycom
501/Broadsoft (Robert Dawson)
----------------------------------------------------------------------
Message: 1
Date: Fri, 1 Mar 2013 14:16:39 +0000
From: Robert Dawson <[email protected]>
To: "[email protected]" <[email protected]>
Subject: Re: [VoiceOps] Issue with one touch call list buttons on
Polycom 501/Broadsoft
Message-ID:
<[email protected]>
Content-Type: text/plain; charset="us-ascii"
Thanks for the input all.
I resolved this by adding copies of the vanilla config files back to end of the
config file list in the "mac.cfg" file.
Rob
From: [email protected] [mailto:[email protected]] On
Behalf Of Nelson Hicks
Sent: Wednesday, February 27, 2013 4:29 PM
To: [email protected]
Subject: Re: [VoiceOps] Issue with one touch call list buttons on Polycom
501/Broadsoft
Just to make sure you're aware, the Polycom SPIP 501 phones are not supported
on newer versions of the SIP application (anything 3.2 or newer) and the
configuration files were changed somewhat in version 3.3, breaking backward
compatibility. I think Broadsoft used to have CPE kits with templates for
Polycom verison 3.1.2-RevB, but I don't see them anymore.
You may end up needing to compare the CPE kit template files for the 3.3.1
version to the stock Polycom config files from 3.3.1 to find the differences
and then apply them to stock Polycom 3.1.x files. Be sure to download the
SoundPoint IP Administrator's Guide - SIP 3.1 to review config syntax if needed.
On 02/27/2013 02:37 PM, Robert Dawson wrote:
We picked up a customer that had a number of 501s. I downloaded the latest
firmware, bootrom and configs and created a new device type. Phones boot,
provision and register fine however there is no icon displayed for the
registered lines and the one touch call list feature does not work.
If I boot against the vanilla configs everything is normal, as soon as I boot
against the "templated" configs it breaks. I have literally stripped everything
out of the configs that I can, they have basic registration information at this
point.
I have made up dozens of Polycom configurations in the past and never seen this
issue.
Of course since the device has been out of warranty since 2007 I have to open a
PPI ticket so I just wanted to see if anyone may have seen something similar in
the past.
Thanks,
Rob
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