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Today's Topics:

   1. Re: Call quality issue / survey (Hiers, David)
   2. Re: Call quality issue / survey (Nick Olsen)


----------------------------------------------------------------------

Message: 1
Date: Mon, 11 Mar 2013 13:45:15 +0000
From: "Hiers, David" <[email protected]>
To: Tony Zunt <[email protected]>, Nathan Anderson <[email protected]>
Cc: "[email protected]" <[email protected]>
Subject: Re: [VoiceOps] Call quality issue / survey
Message-ID:
        <[email protected]>
Content-Type: text/plain; charset="us-ascii"

208-301-5083<tel:208-301-5083>: Good quality. Sounds like a waveform codec.
208-301-5084<tel:208-301-5084>: Mostly unacceptable quality. Sounds like a 
vocoder codec.  Anyone that puts music at the start of an audio stream these 
days is simply begging for trouble.  No telling when your path is going to get 
xcoded down by someone in the (probably ever-changing) path.




David

From: [email protected] [mailto:[email protected]] On 
Behalf Of Tony Zunt
Sent: Saturday, March 09, 2013 15:24
To: Nathan Anderson
Cc: [email protected]
Subject: Re: [VoiceOps] Call quality issue / survey

Test DID #1 208-301-5083<tel:208-301-5083> is much preferable in my opinion.  
#2 has a loud click like Gabe pointed out and it ramps the volume up from 
nearly zero to an acceptable level after a few seconds.  #1 sets up faster and 
immediately achieves the same level.  That was fun.  Thanks


On Fri, Mar 8, 2013 at 8:55 PM, Nathan Anderson 
<[email protected]<mailto:[email protected]>> wrote:
Hey gang,

Let's play a game.  I have made two audio rips from two RTP captures I made of 
two phone calls through two different termination carriers to the same phone 
number (in this case, it happens to be to the IVR at City Hall of Fairbanks, 
AK).  I have temporarily allocated 2 DIDs for the purpose of this game, and 
depending on which one you call, you will either hear played back to you the 
recording of the call as it happened through one carrier, or through the other.

Whoever wants to participate, please place calls to both numbers (do it either 
from a landline or a G.711u VoIP session, please), and tell me which version of 
the recording you prefer, why you prefer it, and if you had to put it into 
words (which you do), how you would describe the difference between the two 
recordings.  I am not going to tell you which one I prefer nor which carrier 
terminated which recording (I'm actually not 100% sure yet in the case of one 
of them), or even which carriers are involved, at least until after I've gotten 
some feedback from you all first.

Basically, I'm trying to find out if I'm crazy, or if there really is a 
difference between the two recordings in terms of audio quality.  I say there 
is a stark difference.  I've had others tell me they can't hear it.  Maybe I 
have "golden ears". :-P

Here are the two phone numbers to call:

208-301-5083<tel:208-301-5083>
208-301-5084<tel:208-301-5084>

Alternatively, for those of you would like copies of the actual audio files to 
listen to, I can provide those upon request; just contact me off-list.

Thanks,

--
Nathan Anderson
First Step Internet, LLC
[email protected]<mailto:[email protected]>
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Message: 2
Date: Mon, 11 Mar 2013 10:30:38 -0400
From: "Nick Olsen" <[email protected]>
To: "Nathan Anderson" <[email protected]>
Cc: "[email protected]" <[email protected]>
Subject: Re: [VoiceOps] Call quality issue / survey
Message-ID: <[email protected]>
Content-Type: text/plain; charset="us-ascii"

This was my experience as well. 5083 is better. 
 Nick Olsen
Network Operations (855) FLSPEED  x106

----------------------------------------
From: "Gabriel Gunderson" <[email protected]>
Sent: Friday, March 08, 2013 9:29 PM
To: "Nathan Anderson" <[email protected]>
Cc: "[email protected]" <[email protected]>
Subject: Re: [VoiceOps] Call quality issue / survey

On Fri, Mar 8, 2013 at 6:55 PM, Nathan Anderson <[email protected]> wrote: 

Calls placed from XO eSIP and AT&T cell, exact same results: 

> 208-301-5083 
:00 No ringback 
:01.5 Music starts 
:03 Silence and then woman speaking on the IVR. Consistent volume 

> 208-301-5084 
:00 No ringback 
:07 Loud click 
:10 Her voice is very weak and fades in (and is somewhat choppy) 
:12 Normal from that point forward 

208-301-5083 is far and away better. Sounds better, starts quicker, no 
awkward silence. 

What do I win for playing? 

Best, 
Gabe 
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