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Today's Topics:
1. Re: help (My List Account)
2. Re: help (Jay Hennigan)
----------------------------------------------------------------------
Message: 1
Date: Mon, 10 Jun 2013 16:33:25 -0400
From: "My List Account" <[email protected]>
To: <[email protected]>
Subject: Re: [VoiceOps] help
Message-ID: <[email protected]>
Content-Type: text/plain; charset="us-ascii"
I thought only we had customers that did that crap. We have one customer
that spends 3-4 days trying to tell us what he needs help with. He never
types anything in the message body, just the subject line. It kind of
goes like this over a few days.
Help
Can't dial out
Your stuff broken
fix now
Those are actual subject lines from emails he sends us with nothing else.
Eventually after a few days he will get mad and call in because we're not
advanced enough to read his mind.
-Richey
-----Original Message-----
From: VoiceOps [mailto:[email protected]] On Behalf Of Jay
Hennigan
Sent: Thursday, June 06, 2013 8:25 PM
To: [email protected]
Subject: Re: [VoiceOps] help
On 6/6/13 3:56 PM, Edwin Martirosyan wrote:
>
>
Could you please be more specific?
--
Jay Hennigan - CCIE #7880 - Network Engineering - [email protected] Impulse
Internet Service - http://www.impulse.net/ Your local telephone and
internet company - 805 884-6323 - WB6RDV
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------------------------------
Message: 2
Date: Thu, 13 Jun 2013 20:23:54 -0700
From: Jay Hennigan <[email protected]>
To: VoiceOps <[email protected]>
Subject: Re: [VoiceOps] help
Message-ID: <[email protected]>
Content-Type: text/plain; charset=ISO-8859-1
On 6/10/13 1:33 PM, My List Account wrote:
> I thought only we had customers that did that crap. We have one customer
> that spends 3-4 days trying to tell us what he needs help with. He never
> types anything in the message body, just the subject line. It kind of
> goes like this over a few days.
>
> Help
> Can't dial out
> Your stuff broken
> fix now
We have customers who call us on-net complaining that they can't call
out, as well as some who email us complaining that they can't send email.
Most of the time they're calling a bad number or emailing to a bad
address, but it's somehow our fault.
--
Jay Hennigan - CCIE #7880 - Network Engineering - [email protected]
Impulse Internet Service - http://www.impulse.net/
Your local telephone and internet company - 805 884-6323 - WB6RDV
------------------------------
Subject: Digest Footer
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------------------------------
End of VoiceOps Digest, Vol 48, Issue 3
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