The PBX was hacked, originating calls to expensive int'l destination - presumably, a case of revenue share fraud. Have you considered smart tools that monitor revenue share fraud accurately? Some of them can flag fraud by identifying unusual calling patterns - in near real-time.
It's like the credit card industry that shuts down the credit if it suspects unusual purchases. Hope that helps. On Wed, Feb 19, 2014 at 5:09 PM, John Curry <[email protected]> wrote: > I am new to your site. I was looking in the Archives and saw in November > 2013 there were some of you who experienced fraud. We had a an Avaya IP > Office customers system who got hit pretty bad. The customer is treating > the fraudulent calls like credit card fraud and not taking any > responsibility. Does anyone have any advice on how to persuade the customer > take this issue seriously? His bill was racked up pretty good. Strangely > and coincidentally Avaya came out with a security bulletin the end of > December 2013 on this same issue. I tried to contact Avaya with no > response. It seems as though someone has built a sniffer for the Avaya IP > Offices and gleaning their registrations. > > _______________________________________________ > VoiceOps mailing list > [email protected] > https://puck.nether.net/mailman/listinfo/voiceops > >
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