Anthony, So are you saying Adtran's VQM or Edgewaters and everyone elses is really your embedded engine? I know alot of opensource providers are using VoIPMonitor as a solution. I believe this software collects stats form devices like Polycom Phones that use your software.
I have notices that Polycom sells each phone with Voice QM enabled for a dollar or two more. I assume you need this license to enable stats collection? On Wed, Oct 29, 2014 at 9:57 PM, Anthony Caiozzo < [email protected]> wrote: > Chiming in from the vendor perspective here... Telchemy manufactures a > variety of embedded and non-embedded applications that are focused on > measuring voice, video and other real-time service application performance. > > > Our VQmon software is the de facto industry standard, is P.564 Class 1 > compliant and serves as the cornerstone for many industry products that > feature MOS scoring and associated diagnostics, such as Adtran (mentioned > by > Jay below) as well as Edgewater, Polycom, Cisco and a wealth of network > measurement / management tools and applications. A full list of vendors > with products currently shipping can be found on our website - > http://www.telchemy.com/partners.php. > > There are typically three methods employed to measure/report on > call/session > quality: > > 1. Measure live call quality @ the endpoint - typically achieved with an > embedded performance analysis model (VQmon) baked into the device. > Here's pointer to a joint solutions guide > ( > http://community.polycom.com/polycom/attachments/polycom/technology-partner > s/12/1/Telchemy-SQmediatorSolution%20Guide_01082013.pdf) that covers how > we > measure and report on EOL performance with Polycom, though there are a > number of other IP endpoint vendors that support the rfc6035 distributed > reporting model. The benefit of this approach is being able to account for > all impairments that affect your customer experience - but the downside is > that sometimes you're measuring things (e.g. LAN performance) that you're > not directly responsible for or have no control over. However - at the end > of the day - being able to understand what the net effect is of the total > IP > connection can certainly be of immense value. > > 2. Measure call quality @ the WAN demarcation point - typically achieved > with: > a) a hardware probe (http://www.telchemy.com/appliances.php) > passively analyzing live customer traffic - providing full call setup, > teardown and media quality metrics > b) a software probe running on customer provided hardware > (http://www.telchemy.com/sqprobe.php) passively analyzing live customer > traffic - providing full call setup, teardown and media quality metrics > c) an active test agent (http://www.telchemy.com/dvqattest.php) > generating synthetic voice, video and data transactions to create a profile > of application performance and serve as a test head that can both probe the > carrier network as well as the local LAN for real-time, proactive > diagnostic > purposes. > > Recalling that Kris was looking for a tool that enabled him to isolate WAN > performance - it sounds as if our hardware/software probe line would make > most sense for his application though collecting performance information > from EOL devices certainly provides useful diagnostic information when one > needs to provide empirical data as to which side of the WAN connection is > causing the issue. > > Questions? Happy to help however I can. > > -anthony > > > Anthony Caiozzo > Telchemy - www.telchemy.com > m: 617-312-5189 f: 678-387-3008 > e: [email protected] > support: 1-866-TELCHEMY > Skype: acaiozzo > > -----Original Message----- > From: VoiceOps [mailto:[email protected]] On Behalf Of Jay > Hennigan > Sent: Wednesday, October 29, 2014 12:36 PM > To: [email protected] > Subject: Re: [VoiceOps] CPE side Passive Monitoring > > On 10/29/14, 3:45 AM, Kris Alberts wrote: > > Hi > > > > Looking for a cost effective, easily deployed, useful passive monitoring > > probe to be deployed at the customer prem for voip traffic monitoring. > > My main objective is to reduce MTTR and provide a clear demarcation > > service for customers that supplies their own LAN. We use a variety of > > CPE device (primarily Cisco though) so I will need to find an external > > hardware probe that caters for all use cases. > > > > There seems to be a variety of solutions available so was hoping you > > could share you experience on some of the solutions that you are using. > > I really need to understand the extent to which the added visibility > > optimised your product in terms of better support, fewer truck rolls > > etc. All of these listed products claims to do just that. > > We use the Adtran TA900 series as a demarcation point, they are a very > versatile SIP toolbox with huge feature set. They also do voice quality > monitoring, can do packet capture, and can (but aren't required to) > interface with Adtran's N-Command central server that can store > historical data, back up configurations, etc. > > This isn't passive, but it provides very good monitoring in addition to > PRI conversion, analog drops, SIP proxy, etc. > > -- > Jay Hennigan - CCIE #7880 - Network Engineering - [email protected] > Impulse Internet Service - http://www.impulse.net/ > Your local telephone and internet company - 805 884-6323 - WB6RDV > _______________________________________________ > VoiceOps mailing list > [email protected] > https://puck.nether.net/mailman/listinfo/voiceops > > _______________________________________________ > VoiceOps mailing list > [email protected] > https://puck.nether.net/mailman/listinfo/voiceops >
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